Automotive Warranty Claims Administrator

New Vehicle Auto Dealership is seeking an ambitious, detail-oriented individual who has strong organizational skills to ensure that all warranty repair paperwork and documentation is completed and submitted to the factory in an orderly fashion.

Day-to-day responsibilities:

Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.

Flag the technicians for the hours earned on the service they performed.

Check each repair order against the vehicles service history to avoid duplicate claims.

Handle and resolve all claim corrections and charge-backs.

Process all claims in a timely manner.

Provide a weekly report to the service manager regarding claim status.

Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.

Assist service consultants in closing all open warranty RO's.

Assist service consultants and technicians with any warranty questions.

Assist with special projects, audits and reports as requested.

Review and manage all aging schedules and reports.

Attend warranty training courses as needed.

Requirements:

High school diploma or the equivalent

Ability to effectively communicate verbally and in writing

Demonstrated customer service skills

Ability to read and comprehend written instructions and information

Special consideration for automotive dealership experience

Drug and background check required