Customer Service Representative

Job Type: Full-time (M-F)

About Us:

Apollo Group specializes in creating custom embroidery for a variety of clients, from small businesses to large corporations. Our dedication to craftsmanship and customer satisfaction sets us apart in the industry. Join our team and help us deliver beautiful embroidered products and outstanding customer experiences.

Job Description:

We are seeking a friendly and detail-oriented Customer Service Representative to join our embroidery company. As a Customer Service Representative, you will be the first point of contact for our customers, helping them with their orders, answering their questions, and ensuring a smooth and pleasant experience from start to finish.

Responsibilities:

- Respond promptly to customer inquiries via phone and email.

- Provide detailed information about our embroidery products and services

- Assist customers with placing orders

- Help customers troubleshoot issues and resolve complaints with empathy and efficiency

- Process orders

- Maintain up-to-date knowledge of our products, services, and company policies

- Collaborate with our production team to ensure customer orders are fulfilled correctly and on time

Qualifications:

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to multitask, prioritize, and manage time effectively

- General computer skills

- Quick Learner

- Dependable and Reliable

- Previous experience in customer service or a related field is a plus