Warranty Technician
Job Description:
A fully qualified Warranty Technician applies a broad working knowledge of electronics to a wide variety of assignments through the application of technical concepts, practices and procedures. The incumbent generally is a member of the customer support team and works on moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals. Works with general oversight on more complex assignments.
Essential Job Duties
Performs preventive hardware maintenance, replacement and repair to sub-assembly/component level hardware.
Service calls must be addressed within 24 business hours
Troubleshoots hardware, software, and/or operating problems. Uses basic and specialized test equipment to diagnose, analyze and resolve errors.
May troubleshoot related communications problems e.g., in a LAN environment, applying a knowledge of wiring, standard cable connections and read blueprint/schematic/equipment drawings.
Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at ACS or client site for regular or special function use. Ensures upgrades are configured and installed on schedule.
Uses standard hand and power tools and technical manuals.
Maintains work order documentation, technical schematics and diagrams.
Maintain a clean work area in the warehouse
Maintain inventory
Provide daily reports
Use personal vehicle for service calls (standard mileage rate)
Technician must have their own basic tools
Education and Typical Years Experience
Vocational, trade school, or military technical training or an associate degree in electrical, electronic technology, or equivalent work experience. 3-5 years progressively responsible experience, demonstrating familiarity with a broad range of electronic equipment
Work Schedule: Mon-Fri 7am-3:30pm
About ESP Services:
ESP Services (est. 2002) is the leading services company providing installation and maintenance to all Fare Collection Equipment Manufacturers and Transit Focused Electronics in North America. Our primary goal for manufacturers is to provide a labor force that is trained with skills specific to the industry requirements and equipment. Our experience and knowledge of Mass Transit operational requirements and equipment provide foresight into the logistical and project planning requirements necessary for successful installation activities.
ESP Services currently has 135 employees over forty-five states and Canada. As well as being DBE/MBE certified in forty-eight states. We specialize in public sector transit integration projects. We implement and deliver vendor neutral hardware/software and services solutions based on the specific requirement for the transit authority and our technology partners.
ESP has a long-standing workforce solutions practice focused on resourcing for our internal projects related to ongoing installation and maintenance of transit projects. ESP Services also has additional core placement/workforce solutions competency as a service in all facets of information technology, engineering, and business support domains. We have built a robust framework and delivery model to engage resources and employees across the country.
ESP Services in an Equal Opportunity Employer.