HR Contact Center Representative

OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesYou have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.Operates under the auspices of enterprise led HR, meaning, our work will be connected and consistent across our organization with our people being at the center. Our aim is to achieve an incredible Associate experience in which our associates, physicians and leaders can flourish and feel part of a connected ecosystem. Working as part of the People Service Center function, this role will be responsible for timely resolution and intake/triage addressing associate inquiries as it relates to HR and Payroll related issues. Addressing inquiries in compensation, benefits, wellness, payroll, and other related items, works to resolve the issue effectively and accurately. In complex matters, works collaboratively with subject matter experts to ensure timely and accurate resolution of HR and/or payroll related items.QualificationsIn addition to bringing humankindness to the workplace each day, qualified candidates will need the following:High School Diploma/G.E.D. required1 year of customer service experienceKnowledge of governmental regulations, legal compliance related to compensation, benefits, pension and general employment lawStrong customer service experienceDemonstrated proficiency in managing multiple tasks and good time management skillsMust have strong verbal and written communication skillsAbility to use various software programs (HRIS, Timekeeping, MS Word/Excel, CRM tool)Healthcare experience preferredPhysical Requirements - Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10 lbs. constantlyPay Range$19.77 - $27.19 /hourWe are an equal opportunity/affirmative action employer.