Customer Service Position

Responsibilities

The customer service representative is responsible for communicating with all external customers regarding orders, using in-depth knowledge of company products and processes, as well as communicating effectively with team members.

Processes customer orders received by phone and email

Provides timely and accurate information to customers on product availability using UNIX system, checks on customer order status when requested, and fulfills product knowledge requests.

Informs customers of unit pricing, freight costs, shipping dates, and any anticipated delays.

Accurately records/verify quantity and products requested and delivery deadlines.

Write or types order forms, or enters data into computer, to determine total cost for the customer.

Schedules delivery appointments to ensure customer expectations are met.

Maintains the filing system for customer orders; includes matching PODs

Provides timely feedback to the customer and Company regarding concerns.

Read and decipher email invoices to ensure accuracy on the part of the biller.

Controls inventory, through both outbound and inbound shipments, for warehouse efficiency.

Answers phones to address customer input.

Navigates the FedEx website.

Education

A high school diploma, or equivalent, is required.

Experience

Experience in Customer Service and/or Business Administrator role is preferred.

Experience in the logistics industry is preferred.

Knowledge, Skills, & Abilities

Ability to develop and maintain productive and positive relationships with customers, vendors, and co-workers.

Ability to effectively present information and respond to questions from internal/external customers.

Strong organizational skills for the performance of a variety of administrative duties; Ability to prioritize tasks.

Accuracy and attention to detail.

Proficiency in Microsoft Office applications.

Must be able to operate standard office equipment, including telephone, calculator, computer, printer, and copier.