Director, Implementation

Company Overview:Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs. Position: Director, Implementation Job Description: The Director, Implementation will play a crucial role in ensuring the successful delivery of projects, driving customer satisfaction, and contributing to the overall growth and success of the organization through effective project management and leadership. As the Director, Implementation you will be responsible for overseeing the successful execution of customer projects from the point of sale through to completion. This individual will collaborate closely with the sales team, operations team, and all supporting departments to ensure a seamless transition from sales to implementation. Core Responsibilities & Duties:

Collaborate with the sales team to identify and prioritize customer opportunities with a high probability of closure

Assess feasibility and alignment of customer requirements with company capabilities

Work with sales and customers to document and finalize the scope of work (SOW) post-sale

Ensure the right vendors and vendor solutions are being recommended to support the new business

Work with sales and the customer to document any customer required service level agreements (SLAs) and key performance indicators (KPIs)

Assign appropriate implementation resources to manage and execute projects

Support implementation managers in developing detailed project plans including milestones, deliverables, and resource allocation

Conduct weekly follow-ups with the implementation project team to monitor progress

Provide regular status updates to project stakeholders, highlighting achievements, issues, and risks

Identify and manage scope creep, collaborating with operations and sales to address additional costs

Ensure projects maintain target margins and customer satisfaction levels

Maintain a comprehensive summary of all ongoing implementations, detailing status and expected completion dates

Provide actionable insights and recommendations based on implementation performance

Other duties as assigned

Job Requirements & Qualifications:

Bachelor’s degree in business administration, project management or a related field

Proven experience in project management, ideally within a technology or transportation and logistics industry, with a track record of successfully managing complex projects from initiation to completion

Strong leadership skills with the ability to motivate and manage cross-functional teams

Excellent verbal and written communication skills, capable of effectively interacting with stakeholders at all levels

Strong analytical and problem-solving skills, with keen attention to detail and accuracy

Ability to thrive in a fast-paced environment and manage multiple priorities effectively

Commitment to delivering high quality service and exceeding customer expectations

What We Offer:

Competitive base salary

Two weeks of paid time off within the first year of employment, sick time and holidays

Company provided life insurance

Health, vision, and dental insurance options

Commuter benefit plan

Optional supplemental life insurance

401(k)

Wellness program

A great place to work with a terrific culture

About UsSince 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publicationAbout the Team