Service Tech I - Charlotte, NC

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Residency Requirement: Selected candidate must live no more than 30 minutes from the assigned Resource Center

Position Purpose:

This position is responsible for all duties associated with and related to the safe, efficient and cost-effective installation and maintenance of natural gas facilities and appurtenances on both transmission and distribution natural gas systems per 49CFR Part 192, Piedmont Natural Gas policies and procedures and local/state regulations.Principal Responsibilities: The Service Technician I is the entry level position for the Service Technician Progression. The Service Technician I has accountability for timely completion of established skills development assignments in each wage step in accord with established guidelines. Each skills development assignment is designed to further prepare the Service Technician I to work safely and independently on service department responsibilities and to meet the mandatory requirement for advancement to Service Technician II. Skills development assignments include, but are not limited to, successful completion of compulsory training, testing and certifications; attainment of required Operator Qualifications; and demonstration of proficiency in performance of job duties associated with regulated and non-regulated service work. Job posting selection is required for entry to the Service Technician I role.The following list is not intended to be all inclusive of duties and responsibilities as needed to learn, assist and independently perform regulated and non-regulated service work.

Perform work assignments on customer’s premises; Interact with customers in a professional, respectful and courteous manner to promote good customer relations; answer customer-related inquiries regarding established Company policies and procedures and provide explanation of work performed

Utilize and become proficient in technology devices such as computer, smart phone, etc. for work assignments and to accurately record required information

Utilize tools such as maps and GPS to locate work assignments; Drive a company vehicle; Fleet assignments vary by location and generally include requirement to obtain a Commercial Driver’s License (CDL) medical card within 6 months of entering the position. Maintain the CDL medical card on a consistent basis thereafter.

Identify, obtain and deliver materials needed for work assignments

Inspect and protect (paint) above ground appurtenances for atmospheric corrosion

Read meters

Install and program encoder receiver transmitters (ERTs)

Hang door tags

Work tenant changes, including soft close

Turn off and/or remove meter due to non-payment from customer (DNP)

Identify unauthorized use of gas and remove meter as required

Install residential and small commercial meters (up to Group III)

Complete turn on of customer meter, including dial test, lighting pilots and testing appliances/ equipment including but not limited to appliances in crawl spaces and attics

Act as a first responder on emergency orders

Repair cut service lines consisting of 3/4” and 5/8” plastic pipe

Complete 3rd party damage investigations to include proper documentation

Investigation of carbon monoxide, gas leak complaints; grade leaks

Check for odorant using sniff test

Investigate high bill complaints

Provide and perform non-jurisdictional services

Perform and complete estimates

Perform disconnect and reconnects of appliances

Install, troubleshoot and repair appliances and piping

Perform Home Warranty repairs

Other duties as assigned

Basic/Required Qualifications:

High School diploma or GED

Experience using construction tools

Experience applying basic mechanical concepts and mechanical aptitude

Experience utilizing personal computers (PCs) in a Windows environment

Must possess and maintain a valid driver’s license and, per local Fleet availability, have ability to obtain CDL medical card within 6 months of entering the position

Desired Qualifications:

Safety awareness and leadership

Demonstrated effective communication (verbal and written), interpersonal skills and customer orientation

Experience working independently to serve customers in a related environment

Two years technical school education or the equivalent job-related knowledge

Previous work experience with plumbing, electrical, heating and HVAC installation/maintenance, up to and including a license

Working knowledge of gas appliances

Experience with troubleshooting, problem solving and diagnostics of mechanical and/or electrical equipment

2-3 years or natural gas industry experience

Physical Requirements:

Must work outdoors in adverse weather conditions; lifting up to 75 lbs.; frequent walking, reaching, pushing, pulling, bending, squatting, stooping, crawling, standing, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals; ability to use breathing apparatus when responding to gas leaks.Other Requirements: This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.Weekend and evening work as required. Subject to overtime, rotating shifts and must be available for call-out and emergency response. Employees in this classification are required to advance to Service Technician II. Individual Operations Centers may have specific qualifications set forth by local agencies which must be obtained prior to advancement.Travel Requirements5-15%Relocation Assistance Provided (as applicable) NoRepresented/Union Position IBE Local 1902Visa Sponsored Position NoPosting Expiration Date Friday, July 19, 2024All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use) AccessibilityAbout Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750) View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.Privacy (https://www.duke-energy.com/legal/privacy) California Consumer Privacy StatementDuke Energy Notice to Employees: Government Contractor Whistleblower Protections (https://www.duke-energy.com//media/PDFs/external/2023-DE-Whistleblower-Notice.pdf) Do Not Sell or Share My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility