Field Service Technician I - Printers

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell! Contract to Hire Opportunity We have two openings for Service Techs on a team that does field support work for approximately 100 clients in the Indianapolis Metro area. The majority of the work is in a 50-mile radius of zip code 46231 - applicants must be local to this location. Work includes laptop, desktop, and printer support. Work schedule will be M-F, 8-5 plus the rotating on-call schedule which includes weekends and holidays. Overtime situations are evaluated and approved where needed. On-call is overtime as it occurs after hours and on the weekends. Top 3 Must-Haves are 1.) Desktop support skills, 2.) Desktop and laptop OEM support experience and 3.) Experience supporting printers and/or MFDs (multi-function displays). This position requires a professional self-starter with the ability to work without constant supervision and a sense of urgency.

• This is a driving position which requires a DMV background check to be completed
• Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policy

• Technician will travel to each client s location to provide service
• Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
• Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
• Works under general supervision

• Experience supporting desktops, laptops, and printers
• Customer service experience required
• Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Interpersonal skills needed to interact with a wide range of users and environments

• Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
• Ability to work from a bent, crouched, or kneeled position
• Ability to lift and move IT equipment

• CompTIA A+ certification
• OEM Printer Warranty certifications
• OEM Laptop / Desktop Warranty certifications