Customer Care Representative

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Montgomery, Alabama.This position is full time, Monday-Friday with an on-call rotation that will include weekends. The shift is either 8a-5p or 9a-6p.Who You are:

You have great communication and strong customer service skills.

You work well with a team.

You have excellent work ethic and leadership skills.

What You will be responsible for:

Provide exceptional customer experiences by empowering your customers.

Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.

Creating work orders, purchase orders and scheduling jobs.

Ability to navigate through multiple computer applications with speed and accuracy.

Capability to effectively research and identify solutions using computer-based resources.

Aptnessto work in a paperless work environment where customer privacy is paramount.

Potentialto embrace feedback and coaching to help maximize your potential.

Maintaining a positive, empathetic and professional attitude toward customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Completion of administrative task, as assigned.

Ensure customer satisfaction and provide professional customer support.

Who We are:

We believe in Doing the Right Thing

We believe in Service Excellence

We believe in Mutual Respect

We believe in Delivering Happiness

We believe in Safety

We believe in Continuous Improvement and Dedication

Perks:

Competitive Wages

401K Benefits with match program

Paid Holidays

Paid Time Off

Health Plan for team members and their families

Incentive Programs

LegalShield

Marketplace Chaplains

On staff National Certified Counselor

Opportunity for professional growth and development

Qualifications and Skills:

Minimum of five years’ experience in providing customer service via phone.

The talent to relate to customers in a professional and courteous manner.

Ability to stay calm when customers are stressed or upset.

A strong interest in using and promoting innovation and technology.

Superbattention to detail and multi-tasking ability.

Excellent written, verbal and listening skills.

Computer skills, specifically the ability to use Microsoft Office

Self-motivation to work under his/her own initiative.

The ability to work under pressure.

An interest in ongoing personal development through training and coaching.

The capabilityto maintain excellent attendance and adherence to assigned work schedules.

The aptnessto type 30+ words per minute.

Must pass state, federal and criminal background check

Must be at least 18 years of age or older.

Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older .

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