Clinical Operations Supervisor Float - Optum AZ

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.The Float Practice Supervisor is responsible for overseeing multiple clinic locations across the greater metropolitan Phoenix area, ensuring efficient and effective operations with accountability for cost, quality, and patient satisfaction results. Reporting to the Director of Operations, this leader will manage clinic budgets, staffing, quality performance, facilities, and physician relations, driving clinical quality and patient service experience across clinics. This role requires excellent communication, problem-solving, follow-through, and diplomacy skills. Additionally, project management experience is essential to successfully execute various initiatives across multiple sites.Primary Responsibilities:

Oversee the performance of multiple assigned clinic locations across the Phoenix market, including cost management, quality, and patient satisfaction

Ensure seamless operations by floating between different clinic locations as needed

Partner with integration teams to ensure successful practice onboarding and integration, and appropriate resource allocation

Support provider recruitment efforts and play a key role in the successful onboarding and integration of new practices and providers

Provide leadership and coaching to clinic teammates, ensuring regular communication and development to prepare for continued growth

Handle all aspects of staffing and team management, fostering a high-performance work environment that values employees and promotes development and success

Implement strategies to achieve clinical quality and patient services experience measures across multiple clinics

Analyze monthly financial performance to achieve annual budget goals

Develop productivity and performance projections for both budget and future planning

Liaise between operations and physician leadership to ensure providers’ needs are met, reinforcing a culture of transparency and support

Identify opportunities for improvement and drive change initiatives to completion to improve overall operations and financial outcomes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High school diploma or equivalent

1+ years of practice management experience

Proven understanding of value-based care and the role that operational leaders and teams play in supporting success in a value-based model

Continuous desire to innovate and share success and best practices across markets

Demonstrated solid mentoring and relationship-building skills with the ability to manage group and interpersonal conflict situations effectively

Demonstrated high emotional intelligence, ability to forge meaningful relationships, and success navigating diverse stakeholder groups

Proven solid personal accountability for delivering individual and team results

Ability to perform under pressure with a sense of urgency, attention to detail, and a commitment to follow-through

Ability to demonstrate passion for hands-on problem-solving and execution

Ability to demonstrate low ego and humility, with an ability to gain trust through effective communication and follow-through

Proven history of successfully leading and managing teams to deliver P+L results

Demonstrated experience driving results in a high-growth enterprise

Proven excellent verbal and written communication skills

Proven excellent interpersonal and customer service skills

Proven excellent sales and customer service skills

Access to reliable transportation with ability to travel to locations throughout Phoenix metro area as needed

Preferred Qualifications:

Project management experience

Primary Care supervisory experience

Experience as a Medical Assistant

Experienced with Epic EMR

Experienced with multiple EMR – eCW, Touchworks, APM etc.

Bilingual – English/Spanish

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.