Client Care Financial Liaison, VERC

Client Care Financial Liaison - VERC Veterinary Emergency + Referral Centerof Hawaii (VERC)is an advanced 24-hour veterinary emergency and specialty hospital. Our dedicated board-certified specialists and highly-trained emergency professionals provide a collaborative approach to veterinary medicine. Supported by our modern, state-of-the-art facility, we offer a full in-house laboratory, ultrasound, CT, MRI and electrochemotherapy. AtVERC, our mission is to provide the highest standard of emergency and specialty medicine, offering the most comprehensive and progressive patient care on the Hawaiian Islands. GENERAL OVERVIEW: The role of the Charge Nurse is to accurately capture and charge/invoice for goods and services and assist in training clinical staff on charge capturing best practices. This role is a support function to the medical team and reports directly to the Hospital Director. ESSENTIAL JOB FUNCTIONS: Charge Capture

Finalize invoices prior to discharge and ensure the invoices accurately capture services and products provided as needed.

Conduct invoice audits by comparing invoices to SmartFlow treatment sheets, Ezyvet medical records and diagnostic requests.

Use estimates to verify charges when entering charges that have been omitted.

Verify that the correct doctor is listed on all the invoice line items.

Maintain knowledge of hospitalized cases, deposits collected, outstanding balances and insurance status.

Collaborate with hospital leadership, doctors, and established policies to ensure services remain within client budget constraints.

Notify doctor/concierge when a new estimate is needed for hospitalized patients

Apply discounts in accordance with established discounting policies.

Special Accounts

Audit, apply discounts and finalize employee invoices.

Send payment links to employees for services provided.

Serve as a point of contact for employees regarding pet insurance discounts.

Notify admin if employee accounts are 30, 60, 90 days past due.

Manage blood donor invoices.

Subject Matter Expert

Serve as charge capture subject matter expert, training & educational opportunities

Identifies system opportunities to improve charge capture (billing triggers, bundles, processes, etc.)

Willingness to take on other duties as assigned.

JOB REQUIREMENTS:

1 year of work experience Billing/Invoicing, Bookkeeping, Auditing or related field.

Good customer services skills.

Strong communication skills both written and verbal.

Experience with Microsoft Excel and mathematical calculations.

Proficiency with computer, phone, and scanner systems.

Ability to work independently with limited oversight.

Highly skilled in accurately completing data entry and administrative work.

Excellent time management, managing multiple tasks at one time in a fast-paced environment.

Ability to maintain composure and professionalism in a medical environment with high stress, critical patients and death.

PREFERRED SKILLS AND EXPERIENCE:

1 year of work experience in veterinary or human medicine (CSR, Veterinary Assistant, Medical Assistant, etc.)

Work experience utilizing electronic medical records, such as Ezyvet and SmartFlow.

Supervisory and Training experience.

BENEFITS:

Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse Powered by JazzHR