Customer Solutions Representative - Collector - Starting October 2024 - Remote - AR, MI, MN, NC, PA Only

General informationRef # 17908Remote? YesAlly and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?The Opportunity.MUST BE LOCATED IN ARKANSAS, NORTH CAROLINA, MICHIGAN, MINNESOTA, PENNSYLVANIA & WITHIN 100 MILES FROM:

Little Rock, AR

Detroit, MI

Shoreview, MN

Charlotte, NC

Fort Washington, PAIf you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices.

Training Class starting October 7th

$23/hr + Monthly Incentives

Work Schedule after training is completed:

8am - 5pm EST (7am - 4pm CST) Monday through Friday

11pm - 8pm EST (10am - 7pm CST) one day per week

8am - 12pm EST (7am - 11am CST) one Saturday per month

The Work Itself

Contact customers to determine reason for payment delinquency and negotiate payment commitment.

Handle accounts with speed and accuracy while maintaining professionalism.

Complete phone calls to meet required performance standards and metrics.

Confirm and/or negotiate payment arrangements; research any discrepancies.

Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures.

Must maintain strict confidentiality.

Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame.

Evaluate accounts to find a win/win solution to avoid repossession loss.

Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss.

Responds with accurate information pertinent to the caller's questions using professionalism and integrity.

Adhere to all state and federal laws in the handling of accounts.

Internet requirements:

Live in a location with existing high-speed internet service

Minimum download speed 10MB/s, preferred download speed 25MB/s

You can test your speeds at speedtest.net.The Skills You Bring

HS Diploma or equivalent required

Prior experience in financial services or similar industry preferred.

Associate degree or bachelor’s degree in business or related field may be used in lieu of experience.

Bilingual skills (Spanish) are a plus.

Excellent listening, oral, and written communication skills.

Attention to detail.

Professional phone etiquette.

Skip tracing skills preferred.

Sales and/or persuasive negotiation skills.

Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards.

Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action.

Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.

Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.

#LI-RemoteHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range:Emerging: 47840Experienced: 49920Expert: 52000Incentive Compensation: This position is eligible to participate in a variable incentive plan