Patient Service Representative - Pain Management - Rancho Bernardo
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.Join a connected Pain Management team at Scripps Clinic Rancho Bernardo, making an impact in patients' lives as a Patient Service Representative. The ideal candidate will enjoy working in a fast-paced environment and provide world class service to our patients during the appointment check in process. You'll create a positive Scripps Health experience for our patients while being responsible for the following:
Interaction with patients and providers to gather information for accurate registration.
Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
Responding to customer billing and payment inquiries.
Effectively managing the check-out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
Escalating billing inquiries as needed.
Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
Initiating and validating referrals/authorizations.
Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership in order to resolve concerns.
This is a benefitted Full Time, Day Shift position with a Monday- Friday schedule from 8AM - 5PM, located at Scripps Clinic Rancho Bernardo.Required Qualifications:
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
1 year of experience in a customer service or healthcare/medical office environment preferred.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
Job: Business Office Organization: Scripps Clinic Title: Patient Service Representative - Pain Management - Rancho Bernardo Location: Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - RANCHO BERNARDO Requisition ID: 242004677