Customer Service & Operational Support

Sonoma Technology is looking for a Customer Service & Operational Support to provide remote, on-call troubleshooting for air quality and meteorological measurement projects, working 40 hours per week, Tuesday through Saturday (8 a.m. – 5 p.m.), and available to respond to after-hour alerts. This position can work remotely.

Selected by the North Bay Business Journal as one of the Best Places to Work for the 17th consecutive year, Sonoma Technology is a consulting firm that provides innovative, science- and technology-based solutions for our clients' environmental challenges worldwide. Our integrated teams of air quality and environmental scientists, meteorologists, software engineers, and specialists tailor products and services to best serve our clients. We empower our clients to make informed, timely decisions about environmental issues.

We believe that our most valuable resource is our team. We offer a casual but professional work environment, a competitive benefits package to full-time employees, and an opportunity to address intellectually challenging environmental issues. We organize a variety of inclusive activities throughout the year and enjoy a balanced and supportive culture. For more information about our culture, visit www.sonomatech.com/charter.

Sonoma Technology is an affirmative action and equal opportunity employer. For more information, visit www.sonomatech.com.

Key Responsibilities

Follow written instructions and Standard Operating Procedures (SOPs)

Respond to after-hours alerts, including troubleshooting of air quality and meteorological instruments, data acquisition systems, software, and related equipment

Document issues related to alerts

Communicate information to project managers and/or clients, as directed

Required Qualifications and Skills

Experience following SOPs, including troubleshooting and communication procedures

Proficiency with computer operating systems and software

Reliability and dependability in responding to automated alerts

A high level of accuracy, efficiency, attention to detail, and problem-solving skills

Ability to communicate effectively, both verbally and in writing

Aptitude for working both collaboratively and independently, as required

Desired Qualifications

A degree, completed course work, or experience in an environmental or physical science/STEM field

Experience in a remote troubleshooting and/or after-hours response role

Experience with data communications equipment

Knowledge of data acquisition

Salary Range

$17.00 to $18.00 an hour

To Apply

Please send a letter of interest and a resume by email, mail, or fax to:

Cathy Anthony

Sonoma Technology, Inc.

1450 N. McDowell Blvd., Suite 200

Petaluma, CA 94954

No calls please. Include this job reference code in your communication: CSOS