Customer Service Specialist-Quickbooks Order Processing & Fulfillment

Customer Service Specialist - Quickbooks Data Order Processing & Fulfillment

Come join our team of e-commerce career professionals! We are customer-focused e-commerce company in the fast-growing turntable record-playing category and very loyal record-playing/LP/Vinyl community; a family-oriented company in business for over

30 years. We are seeking a committed hard-working self-starter who is interested in learning the following business and life skills:

Order Fulfillment:

● Administration of online orders

○ Data entry

○ Problem solving

○ QuickBooks

○ Amazon Marketplace

○ PayPal

○ Shopify

○ Miva

○ Atandra (T-Hub)

○ Endicia

○ Excel

○ Webmail

● Picking/Pulling of correct product for shipping

○ Learning product details

○ Problem solving/Researching

○ Excel

○ Packing

Customer Service

● Respond to online inquiries

○ FreshDesk

○ Webmail

As a small staff of less than 10, cross-training and personal growth are vital. The following traits will be

needed:

● GRIT & Self-motivation - the ability to go on despite obstacles, hardship, failures, criticisms

● GROWTH mindset - seeks to learn/improve performance

● Able to work with minimal supervision

● Extreme attention to detail

● Ability to quickly learn new tasks/learn while doing

● Strong research/problem solving skills

● Exceptional written communication skills/strong grasp of English grammar

● Able to follow direction/Company guidelines

● Ability to stand for extended lengths of time

● Proficient computer skills

● Positive attitude

Work Schedule

● Monday thru Friday: 8:30am to 4:30pm

● One hour unpaid lunch from 12:30pm to 1:30pm

● For order processing: 2 Sundays each month; up to 5 hours each Sunday

● During slow season (typically summer), office may close at lunch on Fridays.

● Black out period for time off: week of Thanksgiving through mid-January

Benefits

● PTO after 6 month introductory period

● Aflac Accident Advantage (not traditional medical insurance)

● Paid Holidays

● Paid Birthday Off

● Course Assistance

● Sam’s Club or Costco Membership

● Employee Referral Program

● Paid Voting Time

● Tenure Awards

● Recognition Incentives

Salary: based on experience

This is an entry level position with our Company, and we are happy to train the right

person for success, personal growth and business advancement. Other opportunities may be available once these tasks are learned. If you are a go-getter and possess GRIT, we want to hear from you!