Customer Service Representative

Job Summary:

Berkcorp is seeking a talented and customer-focused Remote Customer Service Representative to join our team! As a key member of our customer service department, you will be responsible for providing exceptional service to our customers via phone, email, and chat. If you're passionate about delivering outstanding customer experiences and are available to work remotely, we want to hear from you!

Responsibilities:

Respond to customer inquiries and concerns in a timely and professional manner via phone, email, and chat

Resolve customer issues and concerns in a fair and efficient manner

Utilize strong problem-solving skills to address complex customer issues

Maintain accurate records of customer interactions using our CRM system

Meet or exceed productivity and quality standards

Participate in regular training sessions to stay up-to-date on products and services

Requirements:

High school diploma or equivalent required

Excellent communication and problem-solving skills

Ability to work independently in a remote setting

Strong computer skills and familiarity with CRM systems

Ability to work flexible hours, including evenings and weekends

Bilingual skills a plus (but not required)

We Welcome Applications from Candidates with Disabilities:

At Berkcorp, we believe that everyone deserves the opportunity to succeed. We are committed to providing equal employment opportunities for individuals with disabilities and are willing to provide reasonable accommodations as needed. If you require an accommodation during the application or interview process, please let us know.

How to Apply:

If you're passionate about delivering exceptional customer service and are looking for a remote opportunity that offers flexibility and growth potential, we encourage you to apply! Please submit your resume, cover letter, and any other relevant documents via our online application portal. We can't wait to hear from you!