3rd Street Beverage - Wine Steward

POSITION:

Primary function: Oversees day-to-day retail wine department operations. Daily responsibilities include customer service, retail wine department sales, wine ordering, maintaining relationships with vendors/wine salespeople, wine sampling, inventory control and display management. Exceptional customer service skills and extensive product knowledge are a necessity. In addition, we require this position to have a dynamic ability to assist, when needed, with general store duties that could include cashier assistance, liquor, beer and other sales, stocking, and theft prevention. Thus, creating a positive, hospitable, and collaborative team environment each day.

DUTIES AND RESPONSIBILITIES:

General

 Contributes to a positive and supportive work environment within 3rd Street Beverage.

 Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.

 Demonstrates ability to multi-task and manage your own time. Adjusts priorities and work efficiencies based on needs and conditions of department and 3rd Street Beverage as an entity.

 Self-motivated and able to work independently, as well as cooperatively within a team.

 Demonstrates an active desire to learn more about the store’s products in and outside the wine section.

 Performs as general back-up to other 3rd Street Beverage job duties (cashiering, handling products for customers, general stocking, etc.).

Customer Service

 Assists customers with product selections. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs, not on personal preference.

 Maintains approachability to new ideas and products when working with wine/outside vendors, distributors and other industry professionals.

 Assists in engaging internal employees/coworkers, teaching them the basics of the wine department to help in assisting the customers outside of the wine department’s scheduled hours.

 Engages the customer in a friendly manner and assists in locating products throughout the whole store. Seeks opportunities to exceed customer expectations and enhance the customer experience for 3rd Street Beverage as an entity.

 Goes above and beyond for customer needs in and out of the wine section.

Position Specific Functions

 Demonstrates excellent knowledge and familiarity with products in the wine department, including terminology, wine regions and styles, label organization, wine uses and pairings, and vendor/supplier information. Always maintaining the highest standards of external and internal customer service.

 Orders wine department products and supplies according to anticipated sales and seasonal needs. Maintains appropriate inventory levels to achieve sales and margin goals.

 Maintains accurate pricing and inventory, working within the store’s POS system.

 Maintains signage that meets merchandising standards.

 Build displays in and out of the wine department and arrange department products to make attractive presentations, highlighting featured/unique/seasonal items and other related products.

 Works creatively with the general manager and the beer steward to build displays in other areas of the store where appropriate.

 Ensures customer special orders are accurately placed and processed.

 Stocks, rotates and faces products with attention to product varieties and value.

 Ensures sales floor area is clean, attractive and easy to shop.

 Continued learning and skill for selling products in and out of the wine section.

Qualifications and Experience

 Previous retail or grocery buyer experience required.

 Previous retail customer service or food service required.

 Demonstrates product knowledge.

o Familiar with wine regions, styles, and producers.

o Familiar with wine production methods (i.e. how red wine is made vs white wine vs rosé, dessert wine, sparkling, etc.).

 Skills to adapt to the shifting priorities and needs of a fast-paced retail environment.

Job type

 Full time.

Schedule

 Tuesday – Saturday (currently scheduled days TBD with candidate)

 Holidays (Store is closed on Thanksgiving and on Christmas Day only)

 Shift schedule: 9:00AM – 5:00PM

Benefits

 Employer match savings plan

 Paid vacation plan

 Paid lunch

 Holiday employer bonus

 Employee discount

Compensation

 $22.00+ depending on experience and/or certifications

 Quarterly bonus sales incentive

Education

 High school or equivalent

 Wine certification or pursuing interest in wine certification (WSET, Court of Master Sommeliers (CMS), Society of Wine Educators (SWE), etc.) (Preferred)

Experience

 Wine Retail /Wine Industry: 1+ year (Preferred)

 Purchasing: 1+ year (Preferred)

 Customer Service 1+ year (Preferred)