Principal Associate, XD Research Operations, Sr. Project Manager

11 West 19th Street (22008), United States of America, New York, New YorkPrincipal Associate, XD Research Operations, Sr. Project ManagerPrincipal Associate, XD Research Operations, Sr. Project ManagerOur Experience Design (XD) Research Operations team is looking for a dynamic Sr. Project Manager to join the team! In this exciting role, you will work closely with key stakeholders (internal and external) to deliver results for XD Research Operations initiatives, projects, and more.Working in close partnership with a cross-functional program team, you will partner with other delivery and project leads to design and manage how work is delivered and have a direct impact on the operational integrity of the XD. You will support the broader team in resolving problems to support both internal teams, our partners and our customers.

Work autonomously on large and small scale projects that have a direct impact on the XD. Effectively and independently identify and solve problems to improve current and future projects. Influence team and leadership as needed to ensure a timely, well-managed deliverable; partner closely with junior level associates to provide knowledge transfer and coaching, where appropriate.

Drive research operations projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed. Design, develop, and manage processes in a complex dynamic environment, revising needs to meet changing requirements.

Plan, design, manage and execute project plans to ensure delivery, bringing the ability to quickly put structure in place to manage the work. Remain highly organized and process-oriented with attention to detail, while establishing context and sound reasoning for data-driven decision making.

Ensure status reports are submitted regularly, accurate, appropriately detailed, and visible to all relevant stakeholders. Maintain key project documentation.

Display strong consulting and collaboration skills to work with partners to understand business problems and focus on bringing issues to resolution, escalating as necessary to meet timelines. Includes clarifying and defining business needs, requirements and use cases.

Proactively identify and remediate risks, issues, and dependencies, escalating where necessary. Leverage problem solving skills to ensure project plans deliver on intent. Identify ways to improve and streamline business process

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Build relationships as an active and engaged member of a team that is working on delivering features to our associates and / or customers

Collaborate with stakeholders across the enterprise to provide strategic and tactical thought partnership that effectively drives process improvements and operational stability

Must be able to influence and organize a team of individuals to effectively achieve goals

Exhibit a proven track record of project management and execution on large, cross-functional projects

Demonstrate organizational agility to adapt to changing demands

Demonstrate an ability to write clear, concise documentation and communications

Possess deep comfort in spreadsheets and JIRA, and with both quantitative and qualitative reporting

Partner with internal stakeholders and functional performers to capture, track and drive resolution of defects and enhancements

Facilitate data updates and communicate impacts to key performers and stakeholders

Manage program communications, leveraging central repository for archival of artifacts

Create, drive and maintain communications. Partner with key stakeholders to plan and deliver company and strategy focused communications to internal and external audiences.

Manage niche and sophisticated vendor recruitment projects

Able train and partner with Junior Associates

Able to train Junior associates on types of projects

Monitor large scale projects coming through the research registry

Executive Communication skills

Communicate and read out in MBRs or Ops reviews

Meet with PA peers in Research LOBs

Read out changes or updates to ResOps team as needed

Judgment

Ability to escalate as needed

Ability to not just say no, but gain an understanding of "what needs to be true to make this happen"

Organization and capacity management skills

Manage own time

Work in ambiguity

Delegate accordingly

Ensure junior associates are given deadlines and are held to those deadlines

Basic Qualifications:

At least 5 years experience in a project management or project coordination role

Preferred Qualifications:

At least 4 years of experience managing and interacting with external vendors

Strong written and verbal communication skills

Experience in resource and task management

Manage niche and sophisticated vendor recruitment projects

Experience managing junior team members

Experience using project management software and tools

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $118,700 - $135,400 for Principal Project ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).