Engineer - Cloud Infrastructure

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.As a Engineer in Cloud Platform Ops, you will play a pivotal role in ensuring the reliability, scalability, and performance of our public cloud infrastructure. You will work closely with cross-functional teams to implement best practices, automate operations, and drive continuous improvement in our cloud environments.Key Responsibilities:Platform Reliability and Scalability:

Design, implement, and maintain highly available and scalable Private & Public cloud infrastructure solutions.

Perform proactive monitoring, capacity planning, and performance tuning to optimize platform reliability.

Incident Management and Resolution:

Lead incident response efforts for critical incidents, ensuring timely resolution and thorough root cause analysis (RCA).

Develop and refine incident management processes to minimize downtime and impact on services.

Automation and Tooling:

Drive automation initiatives for deployment, monitoring, and orchestration using infrastructure as code (IaC) and CI/CD pipelines.

Develop and maintain tools for configuration management, deployment, and automated testing.

Performance Optimization:

Identify and address performance bottlenecks and inefficiencies in collaboration with development and operations teams.

Implement proactive measures to enhance platform performance and resource utilization.

Security and Compliance:

Ensure public cloud environments adhere to security best practices and compliance standards (e.g., GDPR, PCI-DSS).

Implement and monitor security controls, perform regular audits, and participate in security incident response.

Collaboration and Leadership:

Collaborate effectively with cross-functional teams including developers, architects, and infrastructure teams.

Mentor junior team members and promote knowledge sharing to foster a culture of continuous learning and improvement.

Qualifications:Education: Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).Experience:

Minimum of 4 years in cloud platform engineering or operations, with a focus on multi-cloud environments.

Proven track record in managing and optimizing containerized platforms on Openshift, AWS, Azure and Google Cloud.

Skills:

Deep understanding of cloud architecture principles and best practices.

Proficiency in infrastructure as code (IaC) tools such as Terraform, CloudFormation, or Ansible.

Experience with monitoring and observability tools (e.g., Prometheus, ELK stack).

Strong scripting and automation skills (e.g., Python, PowerShell, Bash).

Excellent troubleshooting and problem-solving abilities in complex distributed systems.

Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications:

Advanced certifications in Google Cloud.

Experience with container orchestration (e.g., Kubernetes, Docker).

Familiarity with DevOps practices and CI/CD pipelines.

QualificationsSalary Range: $85,000.00 to $150,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologyPrimary Location: US-Arizona-PhoenixSchedule Full-timeReq ID: 24013480