Systems Support Associate

Reference #: 504246

DescriptionAcara Solutions is looking for a Systems Support Associate in the Philadelphia, PA Area.If interested send resumes to Christina at Mertzc@acarasolutions.comEssential Job Functions

Pre-Implementation Coordination

Monitoring of individual orders through OTIS

Confirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported product

Validate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)

Confirm customer IT contact information

Contact customer IT resource and gather equipment configuration information

Schedule appointment for implementation/training with Customer contactImplementation Coordination and Communication

Confirm that equipment delivery date is accurate

Confirm appointment with IT contact prior to arriving for implementation

Complete implementation and provide operator training

Have customer complete/sign customer acceptance form confirming service was deliveredAdministrative

Time spent contacting customer, confirming, scheduling, and gathering information

Update, post, and review OTIS notes

Use of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)

Provide status on site completion CAF and OTIS updatesWorkers must be able to travel if needed and expense their travel costs for reimbursement per the travel policy

Primary Duties

SSA's will be trained to perform the following job duties:

Work with customer's information technology department to add the copier device to their network for scanning

Add print drivers to customer's network

Set-up customer's email

Create accounting codes

Create file pathways for scanning to network locationJob RequirementsRequired Skills / Qualifications:

Previous technical experience in networking and printing environment

Working knowledge of basic PC hardware and software

Network devices (hubs, switches, routers)

Preferred Skills / Qualifications:

Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their work

Ability to demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc.)

Able to demonstrate ability to interact with diverse customer population (internal and external)

Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)

Able to demonstrate professional problems solving/ analytical skills

Able to demonstrate ability to project schedule needs in order to achieve on time project completion

Able to demonstrate ability to handle change under pressure

Able to demonstrate creative and strong negotiation skills

Able to demonstrate competency in Microsoft Office

Able to demonstrate ability to work efficiently without direct supervision

Able to demonstrate ability to make major contributions to teams and in a team environment

Able to demonstrate excellent presentation skillsAleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

ApplyAleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.