Business Analyst
Business AnalystJob Description:As a the Business Analyst you will be responsible for building relationships between business units, Information Technology Services, and application development/support teams. This position serves as the conduit between the business units, Information Technology Services, internal/external stakeholders, and support Information Technology Services. The Business Intelligence Analyst(BIA) understands current business and system processes. The BIA can develop/document business user requirements, create process flows, and create workflows as needed. Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. Skills & Qualifications:
Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment.
Requires 2+ years of experience creating business requirements and process documentation experience.
Minimum of 2 years' experience with the Microsoft Office suite and MS Visio.
Minimum of 2 years of technical writing experience, to include writing working knowledge of various SDLC methodologies.
Knowledge of information technology service management concepts and methodologies, business process analysis and reengineering, and project management processes and methodologies
Certified Scrum Master (CSM) Preferred
Certified Business Intelligence Professional Preferred
Information Technology Infrastructure Library 4 (ITIL 4) Preferred
Experience Level:Intermediate LevelJob TypeThis is a permanent position.Work SiteThis is a fully on-site position in San Antonio, Texas.Work EnvironmentWorks in well‐lighted, air‐conditioned and heated vehicle or office environments, but may work in confined spaces and non‐climate controlled conditions. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on‐call. Occasional out of town and overnight stays required.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.