HVAC Service Manager
Who we are: Element Heating & Cooling is looking for an HVAC Service Manager to add to our team. We are a proud, reliable, and responsible heating and cooling company with a mission to provide great service and honor our work. We have worked hard to maintain our reputation and quality work which is the catalyst for growth. Element Heating and Cooling is thriving, and we look forward to growing as a company. We pride ourselves on having a positive work environment, great employee benefits and allowing employees the opportunity to succeed and advance within the company.
Location: Twin Falls, ID
Shift: Monday – Friday - 7:00am to 5:00pm, Weekends as needed
Compensation: $65,000-$80,000 DOE
Position Type: Full-time
Responsibilities
Responsible for the coordination and dispatch of service technicians.
Manage assigned personnel, direct service technicians, oversee field service work and visit job sites. Including on-going training to remain current and ensure that service staff is up to date and current.
Troubleshoot problems, provide training, order parts, support field personnel in all facets of their daily duties, ensuring they have the equipment, training and licenses as necessary or required.
Provide excellent customer service.
Responsible for departmental costs, profits, utilization of personnel and customer
satisfaction.
Ensure timely and cost-effective start-up of maintenance contracts, and efficient and
timely installation of jobs, providing maintenance according to contract requirements,
and ensuring customer concerns/complaints are resolved in a timely manner.
Implement work processes that result in customer satisfaction.
Respond to or assist other Service Technicians responding to emergency service calls to keep system downtime to a minimum.
Provide counsel, coaching and leadership.
Troubleshoot, repair and restore equipment/systems to full operation.
Recommend revisions/replacements/upgrades when necessary for effectiveness or in cases of obsolescence.
Other duties as assigned.
Competencies
This position requires strong time management skills and the ability to handle multiple tasks
simultaneously. Must be able to keep composure under pressure in a fast-paced environment while meeting deadlines. Position requires excellent leadership skills to enhance team productivity and work-related standards. Must maintain a high level of professionalism and customer service orientated focus. This position requires excellent verbal and written communication skills. Skillful and professional conflict resolution skills are required.
Education and Experience
Requires a valid driver’s license, technical training, equipment knowledge and the ability to
teach and advise. Requires a high school diploma and/or equivalent. Applicable field experience is required.
Work Environment
Frequently works in outside weather conditions. May be exposed to uncomfortable
temperatures and/or conditions. Occasionally exposed to wet, snow, hot, and humid conditions. Subject to dark confined workspaces such as crawl spaces and attics. Office like work environment as well throughout the day.
Physical Demands
Light to heavy working conditions. Be comfortable with and physically able to safely help lift
heavy equipment, climb ladders, stand for long periods of time, bend, crawl and kneel. Must be able to lift 100+ pounds.
Supervisory Responsibility
Directly supervises all Service Technicians, Works closely with Inside Sales Reps, Customer Service Reps and other department managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Benefits:
100% paid Medical, Dental and Vision Insurance
100% paid Life Insurance
401K Match up to 4%
Paid Vacation
Paid Holidays
Paid Birthday Off
Paid Uniforms
Future advancement opportunities
Dynamic Work environment
Well known dealer