Program Manager - Change Management and Internal Communications

DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.How will you make an impact in this role?The Technology Portfolio Transformation team is seeking a highly motivated and versatile Program Manager to support the Technology Portfolio Management organization. This role will be integral to the continuous growth and development of the team, focusing on change management and communications strategy and execution for stakeholders across the entire American Express enterprise. The successful candidate will have the opportunity on a wide range of initiatives and portfolio transformation tasks to ensure that partners are informed and brought along on the journey.Key Responsibilities:

Internal Communications Strategy: define what a successful communications strategy delivers for the organization by setting success measures, establishing a baseline, and driving toward desired outcomes

Communications Roadmap: drive and prioritize larger projects to improve the effectiveness of internal communications over time

Communications Look and Feel: steward a cohesive and effective look and feel across emails and communications coming from the Technology Portfolio Management organization by establishing design templates and standards for content

Directory Management: create distribution lists for communications by leveraging available tools and define any new processes or responsibilities needed to keep these up to date

Coordination and Execution: serve as a central resource for sending out communications to large audiences and identify ways to combine and streamline communications to reduce information overload for audiences

Change Management: provide support for transitions in processes or tooling changes by serving as a consultative partner in communications best practices

Minimum Qualifications:

3 years of experience as a Program Manager

Bachelor's Degree

Experience with Microsoft Excel

Preferred Qualifications:

Organizational skills: excellent organizational and planning skills are essential

Proactive and detail-oriented: ability to think “end-to-end” and work autonomously to make progress

Integrity: strong sense of integrity with the ability to handle sensitive issues and maintain complete confidentiality

Communication skills: excellent oral and written communication skills with the ability to translate concepts into digestible content for audiences of all levels

Collaboration: experience operating with large cross-functional teams

Strategic decision making: ability to prioritize initiatives to best deliver upon desired outcomes

Problem-Solving: Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities

Team player: comfortable working in ambiguity and willing to take on incremental responsibilities as needed

Graphic design – optional, but preferred: ability to create visually compelling communications templates to effectively communicate to various audiences

Excel in a fast-paced environment and is eager to contribute to the transformation and strategic success of the Technology Portfolio Transformation team.

QualificationsSalary Range: $110,000.00 to $190,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologyPrimary Location: US-Georgia-AtlantaOther Locations: US-Arizona-Phoenix, US-New York-New YorkSchedule Full-timeReq ID: 24013346