Client Technology Advocate
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleClient Technology AdvocateWhat does an outstanding Client Technical Advocate (CTA) do?The Infrastructure Chief Technology Office (ICTO) serves as the keystone for successful technology outcomes for the aligned Fiserv Business groups. The CTA is a true technologist with an acute commercial orientation who ensures a measured and purposeful approach to the provisioning of the world class solutions that empower the Fiserv brand.The CTA is the nucleus of technology service improvement and evolution. They drive efficiency and optimization, with the key Business priorities as the genesis of action. The CTA leads holistically across multiple verticals within Fiserv technology services, and acts as the catalyst for service excellence while promoting accountability for stable, secure and resilient platforms and products to enable Fiserv Clients.Experience and knowledge of Fiserv’s broad technological capabilities are combined with a passion that inspires the Organization in continuous improvement in all facets of the technology stacks and supporting processes. As the conduit and representative of business oriented technology services consistent Client focus is critical, as is the CTA’s deep knowledge and reach across architecture, engineering and operational disciplines.Specific Areas Of Responsibility Include
Leads as the single point of accountability to a critical Client, the Business and to the FTS organization for technology service provisioning.
Assembles cross disciplined technology teams to solve client specific issues.
Combines technical and commercial acumen and expertise to enable business profitability in the technology solution portfolio.
Evolves the provision and availability of technology platforms across the supported scope, incorporating an increasing portfolio of Cloud tenants.
Optimizes technology utilization across the spectrum of internal and external stakeholders, in line with functional, security and financial goals.
Drives efficient technology outcomes by leveraging initiative management, new product adoption, automation and lifecycle management opportunities to the fullest.
Possesses expert knowledge and expertise of the production architecture and brings together product development, clients and infrastructure providers
Partners directly with the CIOs and Business Leads to define and execute critical business objectives
Consistently advocates for our Clients with ownership of, and accountability for the technology change roadmap within the supported scope.
As a Senior Technology Advisor, You Can Look Forward To
Building, improving and sustaining ongoing operational support of servers, storage, middleware, and databases within Fiserv’s walls or from an external infrastructure vendor supporting their applications and services
Design of the high-performing and highly available infrastructure components.
Strategic, forward –thinking, and client focused, with a global enterprise view of systems, people & processes
Ensures the Infrastructure organization understands the customers’ perspective of service, and is able to prioritize its services and service assets appropriately.
Develops strategic plans finding opportunities to improve Service Quality while minimizing costs.
Implements CTO initiatives including data center operations and consolidations, development of global operating model strategy, and service quality improvement initiatives.
Support merger & acquisition activity from due diligence through assimilation and integration
Provide input on budget requirements for areas of responsibility.
Aligns implementations across the global team, ensuring budgets are maintained and resources are allocated effectively.
Develops and evaluates technology plans, policies, and procedures to ensure alignment with company goals and standards. Continuously analyzes programs to ensure maximum utilization and efficiency, as well as meeting budget guidelines.
Accountable for personally driving defined transformation programs to reduce cost, improve efficiency, increase availability, and improve overall quality of service delivery.
Manage third party processors, hardware & software vendors, and external infrastructure providers.
Accountable for the consistency in all compliance processes and controls.
Manage and report the financials tied to the infrastructure and human capital to support the business.
Basic Requirements For Consideration
Bachelor’s/Master’s degree or equivalent work experience.
15+ years of related technical and business experience.
Experience in a senior leadership role with expertise in executive communications both client facing and internally
Capable of building and maintaining an organization with authoritative knowledge of IT functions in multiple enterprise systems.
Possesses strong knowledge of emerging technology and the application of the technology in global environments – particularly “big shop” high volume processing environments.
Ability to thrive in a highly ambiguous and even turbulent environment.
Comfortable with the context and content of the Payments industry and IT Infrastructure spaces.
Understanding of ITIL Frameworks and major security frameworks such as NIST.
Demonstrated strategic thinking and thought leadership, ability to influence decision makers and gain consensus on difficult issues.
Experience in the Financial Services, Payments industry, and/or high-transaction processors.
Has expert knowledge of business operations, policies, and practices and of the industry supported. Plans high-level strategy for IT organization and influences business strategy for the business units supported.
Strong written and oral communication skills.
Highly collaborative with the ability to work across a global and matrixed organization with the ability to identify, develop and find innovative business and technology solutions for clients.
Attract, develop, engage, and retain high performing and high potential talent. Be an importer/exporter of talent across Fiserv
Demonstrated experience in executing compliance and security requirements to the highest industry standards, as well as execution of disaster recovery strategy.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.