Customer Service Representative
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderAs a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Scope of Position:Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.Key Responsibilities:
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations:
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions
MUST BE LOCALMay need to support weekend coverage from 8:00am to 5:00pm
Have knowledge and/or prior experience of industry specific qualifications
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Expected compensation $18.00 to $22.00
Employee Stock Purchase Plan
401k Plan
Training and Professional Development Program
All your information will be kept confidential according to EEO guidelines.