Receptionist (Nelson's Green Brier Distillery) - R-33153

Job Description

Company Summary

One hot summer day in 2006, Andy and Charlie Nelson were driving with their dad to a butcher shop in Greenbrier, TN, when they noticed a historic marker for Nelson’s Greenbrier Distillery. The brothers had heard the family lore about a whiskey business (think sunken ships, lost gold, Tennessee’s oldest whiskey and a woman-run distillery before women could vote), but nobody knew the real story. They asked the butcher if he’d ever heard of the distillery. He pointed right across the street and then introduced them to the town’s historian who showed them two original bottles of Nelson’s Green Brier Tennessee Whiskey. At that moment, Charlie and Andy knew: “This is our destiny.”

After years of research, planning, and hearing “no” an awful lot, Charlie and Andy Nelson decided to make the leap on their own and craft a whiskey to bring back the business started by their triple great grandfather. In 2012, the Nelson’s resurrected Belle Meade Bourbon and attracted the attention of Constellation Brands, which took a minority stake in the distillery in 2016 and a majority stake three years later. Nelson’s Green Brier came full circle in the fall of 2019 when they reintroduced their family’s renowned Tennessee Whiskey after a 100-year absence.

The entire Nelson team is thrilled to grow the business once again with the opening of a restaurant and bar to reflect the rich history and quality that NGBD is known for and solidify its spot as a leading hospitality destination in Nashville.

Position Summary

The Reception position supports Nelson’s Green Brier Distillery by delivering a welcoming experience and world-class hospitality to all of our guests, both internal and external. This will be accomplished through an unwavering focus on hospitality, teamwork, communication, and passion for Nelson’s Green Brier. We offer comprehensive benefits for all employees, including paid time off, annual Product Allowance, 401K with an employer match and for full-time roles, health benefits and parental leave.

Responsibilities

Answer incoming phone calls, emails and chat help on a digital phone interface. Forwards calls to the appropriate person or department in a timely manner to ensure guest satisfaction.  Answer questions about the organization and provides callers with address, directions, and other information.

Work with reception team to deliver world-class hospitality while creating a 5-Star experience for all NGBD guests and internal customers.

Create and maintain a high-level of consistent, accurate, and timely communication of information regarding guests and reservations between all Hospitality & Operations workgroups.

Performs other clerical duties as needed, including email, digital filing, and photocopying.

Follow safe operating procedures, support safety programs and policies to safeguard personal safety, company property, environmental and team member’s safety.

Responsible for compliance with CBI sustainability policies and practices which are economically viable, socially acceptable and environmentally sound.  This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.

Special projects and other responsibilities as assigned.

Minimum Qualifications

Approximately 1-3 years of hospitality and customer service background.

Ability to handle stressful customer interactions in a positive and pleasant manner.

Professional communication skills over the phone, via email, and face-to-face.

Be highly organized & detail oriented, with focus on follow through.

Ability to multi-task, work independently, and in collaboration with teams.

Ability to work efficiently with appropriate time management and prioritization ability.

Have or obtain any certifications or permits required for handling or serving food and alcohol in Davidson County.

Able to work evenings, weekends, and holidays as needed (must have flexible schedule)

Proficient in Microsoft Office.

Desire for personal and professional growth.

Physical Requirements/Work Environment

Works outdoors/indoors 

Works in warm/cold climates 

Works in high places 

Works on wet surfaces 

Is exposed to loud noise, fumes and/or toxic chemicals 

Works near moving, mechanical parts and lift truck traffic 

Must be able to move up to 55 lbs 

Must be at least 21 years of age. Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ASPIRA, Fine Wines & Craft Spirits is a division of Constellation Brands. Constellation Brands is a producer, creator and marketer of beer, wine & spirits brands that people love. Constellation Brands is the fastest-growing large CPG company in the U.S at retail with operations in the U.S., Mexico, New Zealand and Italy.

Location

Nashville-Davidson, Tennessee

Additional Locations

Job Type Full time

Job Area Administrative Support

The salary range for this role is:

$14.70 - $19.89

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.