Site Manager/PLEASANT STREET
Position: Site Manager Reports to:  Director of Transition & Community Services Hours:  Full Time/Salary Location: Pleasant Street Malden Triangle’s Expectation of Employee:
Adheres to Triangle Policy and Procedures
Acts as a role model within and outside Triangle Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about Department issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards
Essential Duties and Responsibilities:
Daily:
Supervises Program Coordinators, Employment Specialist, Program Monitor, and other staff to ensure delivery of community-based activities aligned with Community Based Day Supports and Employment Supports models
Creates and sustains a safe environment for participants emphasizing personal choice
Ensures proper participant supervision is being provided in-house and, in the community, at supported employment sites, and during times of transition including transportation, in and out of MassTran , The Ride, etc.
Serves as primary point of contact for parents, state funding partners, and community/employer partners
Implements contracting and billing procedures for DDS and MRC
Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
Ensures 70% of programming and 90% of employment activities occur in the community
Oversees training and orientation of new staff for software systems, programming components, and program related logistics
Coaches Program Coordinators and staff to provide individualized support and problem solving for participants and their families
Reports progress and challenges to Director of Transition & Community Services on a regular basis
Ensures and maintains proper staff to participant ratios; provides direct care support as needed
Ensures proper physical and aging-related supports for Senior Community (and otherwise) are secured/provided as needed
Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests
Consults with Program Coordinators to ensure consistent case management practices are followed
Along with Program Coordinators, designs and implements systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.
Provides oversight to ensure 98% of ISP documents are submitted on-time and 80% of ISP goals are met; checks HCSIS for any ISP submissions or incident report related issues that need to be addressed
Participates in agency wide committees and initiatives as assigned
Other duties as assigned
Weekly:
Attends other meetings or trainings that may be required
Ensures site is clean and presentable
Reviews, remedies, and submits weekly billing via Penelope or other reports
Monthly:
Along with the Program Monitor, ensures CBDS and employment activities are high quality and meet indicators and/or ISP goals
Identifies needs and resources for staff training and development
Reviews contract utilization reports and adjusts accordingly
Audits and reviews participant charts, Penelope database notes, and/or HCSIS entries in order to ensure proper documentation and in timely manner
Tracks and balances petty cash, adjusting spending as needed
Reviews, controls, and approves employee expense reports
Reviews budget and contract utilization ; adjusts accordingly
Coordinates with Program Monitor and staff to create and implement monthly schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
Audits 2 participant binders per month and provides feedback to Program Coordinators
Conducts bimonthly staff meetings
Provides monthly, one-on-one documented supervision with staff
Attends bimonthly managers meetings
Serves as site representative (or appoints) for APLT, Human Rights Committee
Meets monthly with Director of Transition & Community Services for supervision
Conducts vehicle inspections, maintenance checks, and reports issues as appropriate
Quarterly:
Conducts fire drills regularly and logs results in the fire safety book
As Needed:
Supports staff and creates team setting for productive and positive environment
Intervenes in significant behavioral incidents to ensure the safety of participants and staff
Reports any internal or external maintenance needs to the building owner and/or Triangle Facilities Manager as appropriate
Reports or manages repairs or maintenance issues with Triangle vehicles; informs appropriate parties as necessary
Along with Program Coordinators, leads interviewing and hiring process for site, communicating with Director and Human Resources as appropriate
Oversees the review and intake of potential referrals; communicates with Director, Quality Assurance, and Clinical Supports as necessary
Supports Employment Specialist in attaining competitive employment opportunities
Other duties as assigned
Qualifications
Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials
One to two years in a supervisory role preferred
Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities
State/Federal background check
Massachusetts Driver’s License and clean driving record
Language Skills
Ability to verbally communicate
Ability to read, analyze, interpret, and write documents.
Ability to respond and navigate common inquiries or complaints from regulatory agencies, or family members.
Americans with Disability Specifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.