Patient Access Specialist

Description Are you a caring and compassionate individual who enjoys helping others? Robert Half is looking for considerate Patient Access Specialists with healthcare specific experience to assist our clients in the Eugene area. These important care positions frequently become available and we’re looking for individuals to grow our talent pool. The ideal Patient Access Specialist will have experience working in a community health center and have some knowledge of medical terminology. The Patient Access Specialist will enter and review referrals and prior authorization requests, including researching and obtaining additional information as necessary or returning to sender, per standard policies and procedures. The Patient Access Specialist will also review claims for appropriate billing and correct payment, identify and route claims for advanced or clinical review, and assist in providing coordinated care.Job Responsibilities:

Greet and assist patients in a courteous and efficient manner during check-in and registration processes.

Collect and verify patient information, insurance details, and medical history accurately.

Schedule appointments, procedures, and follow-up visits while coordinating with medical staff and patients' preferences.

Explain financial obligations and billing procedures to patients, ensuring transparency and addressing inquiries.

Maintain confidentiality of patient data and adhere to privacy regulations like HIPAA.

Ensure accurate and complete documentation of patient records in the electronic health system.

Collaborate with medical professionals and administrative staff to optimize patient flow and enhance overall experience.

Handle inquiries, resolve issues, and provide excellent customer service to patients and their families.

Participate in training sessions and stay updated on medical terminology, insurance protocols, and software systems.

Requirements

Strong communication and interpersonal skills to interact effectively with diverse patients and healthcare professionals.

Proficiency in using computer systems, including electronic health records and Microsoft Office applications.

Attention to detail and accuracy when entering patient information and insurance data.

Ability to work in a fast-paced environment while maintaining composure and professionalism.

Prior experience in healthcare administration, medical billing, or customer service preferred.

Knowledge of insurance verification processes, medical terminology, and HIPAA regulations.

Flexibility to adapt to changing processes and willingness to learn new procedures.

Strong organizational skills to manage appointments, documents, and patient inquiries efficiently.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .