Sales Associate (Part-time Day Shift) - Bellevue

Sales Associate (Part-time Day Shift) - Bellevue

Who We Are

TOM BIHN is a baggage designer, manufacturer, and direct-to-consumer brand based in Seattle, WA. Founded in 1972, we make bags for everyday carry, work, travel, day hiking, and more. We focus on using the highest quality fabrics to make thoughtful, timeless designs.

We are seeking a part-time Retail Customer Service Associate to join the TOM BIHN team, in our newly acquired retail space at the Bellevue Square Mall. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and a passion for providing exceptional customer service. In this role, you will assist customers with inquiries, provide product information, handle transactions, and maintain a clean and organized store environment. This position requires a flexible schedule, including mornings extending to early afternoons, and weekends.

Responsibilities:

Greet customers as they enter the store and assist them with their inquiries

Provide product information, including features, benefits, and pricing

Assist customers with finding the products they are looking for and offer recommendations as needed

Process customer transactions accurately and efficiently using our POS system

Maintain a clean and organized store environment, including stocking shelves and organizing merchandise displays

Handle customer complaints and concerns with professionalism and empathy, escalating issues to management when necessary

Work collaboratively with team members to achieve sales targets and provide a positive shopping experience for customers

Handle incoming calls and emails as needed

Adhere to company policies and procedures, including those related to safety and security

Qualifications:

High school diploma or equivalent

Previous retail or customer service experience preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work effectively in a fast-paced environment

Availabilities to work mornings extending to early afternoons, weekends, and holidays as needed

Benefits:

Competitive hourly pay ranges from $18 to $21.

Anticipate weekly work hours from mid morning to afternoon from 15 up to 30 hours during peak periods

Employee discounts on merchandise

Opportunities for advancement within the company

Flexible scheduling options

To Apply:

TOM BIHN encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish.

Please submit your resume and a cover letter detailing your qualifications to ERIC@TOMBIHN.COM. We thank all applicants for their interest, however, only those selected for an interview will be contacted.