Customer Experience Specialist

Description We are offering an employment opportunity for a Customer Experience Specialist for an Educational Organization based in Honolulu, Hawaii. The selected individual will be a part of a collaborative team, ensuring smooth communication with clients, contractors, and administrative staff. This role involves providing assistance, answering inquiries, and maintaining records of all interactions in a structured manner.Responsibilities: Answering inbound and outbound calls, ensuring effective communication with clients, contractors, and administrative staff Using company websites and other resources to provide accurate information and assist callers Keeping detailed records of all calls, including the caller's information, inquiries, and the provided assistance for future reference Utilizing empathy and a positive attitude to handle customer interactions, ensuring a positive experience Maintaining proper phone etiquette and clear diction during all calls Handling data entry tasks, updating customer records as necessary Utilizing basic office equipment and Microsoft Office Suites for daily tasks Assisting in the resolution of any issues or misunderstandings by providing accurate information Documenting all actions and discussions for future reference.Requirements Minimum of 1 year experience in a call center or similar customer service role Proficient in basic office equipment use Demonstrated basic office skills, such as filing, sorting, and organizing Experience handling inbound and outbound calls in a business like fashion Proven ability to deliver exceptional call center customer service Comfortable answering inquiries and resolving issues over the phone Data entry skills with a high level of accuracy Excellent phone etiquette and clear diction Experience with documentation and record keeping Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint.Free parking provided!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .