Automotive Service Advisor or in a customer service

Clark's Car Care is a family owned business established in the town of Hudson, NH in the year of 1991. We give great thanks to our customers and the Lord for with their support, dedication and recommendations, Clark's has been going strong for 33 years now.

Responsibilities:

Greet customers and determine their needs.

Answer customer questions and provide information on services and products.

Schedule service appointments and provide estimates of cost and time for repairs.

Work with warranty and insurance companies to secure coverage for repairs.

Record customer information, services provided, and charges in the service database.

Keep customers informed about the status of their vehicles, providing updates on repairs, delays, and any additional services required.

Collaborate with the service technicians to ensure a seamless flow of information and effective communication throughout the repair process.

Process customer payments, including invoicing, ensuring accuracy and timely completion of transactions.

Order parts as needed.

Explain repairs to customers.

Requirements:

Knowledge of Mitchell software Automotive Repair Software & Repair Shop Solutions

Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is highly desirable.

Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive customer relationships.

Ability to multitask and work efficiently in a fast-paced environment, managing multiple customer inquiries and service appointments simultaneously.

Detail-oriented with strong organizational and time management skills.

Knowledge of automotive systems and repairs, including the ability to effectively explain technical concepts to customers.

Job Type: Full-time Monday to Friday