Customer Service Manager

## Job Overview

We are seeking a Customer Service Manager to join our team. The ideal candidate will have experience in the construction/pest control/franchise industry and possess strong leadership skills. This position requires excellent communication abilities and the capacity to oversee customer service operations effectively.

## Duties

- Manage and supervise customer service staff

- Implement and maintain standarts and procedures

- Oversee inbound/ outbound phone calls strategies and ensure accuracy

- Provide leadership and guidance to the customer service team

- Utilize CRM systems for transactions and reporting

- Recruit, train, and evaluate customer service employees

- Ensure efficient time management within the department

## Requirements

- Previous 5 years experience in construction/pest control/franchise environment is preferred

- Multilingual abilities are a plus

- Proficiency in phone calls and management inbound/outbound

- Strong leadership and supervisory skills

- Knowledge of CRM systems and their applications

- Ability to recruit, train, and manage a team effectively

- Excellent time management capabilities

Join our team as a Customer Service Manager and contribute to providing exceptional service to our customers while leading a dedicated team to success.