Sr. Systems Engineer (Field Based - East)

Job Description SummaryJob DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.The Senior Systems Engineer has strong experience with a wide range of BD products and related interfaces. This role involves interaction with development teams, customers, deployment teams, technical writers, sales, and other engineers. In addition, the Senior Systems Engineer is a point of escalation for other Systems Engineers. The effective Senior Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate strong product server & software competency and consultative skills. The Senior Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.Department OverviewThe BD Central Server & Software Deployment team is responsible for providing technical system recommendations/requirements to BD’s customers and working with the customers to deploy these servers and software in preparation for the local project team. Systems Engineers work with sales teams and project implementation teams toward the common goal of an supporting the sales process and on-time successful solution deployments. Activities include technical sales support, server deployment, software deployment, system design and initial configuration tasks. In addition to customer-facing responsibilities, this team is also responsible for many backend business functions including equipment and software ordering, product development input/R&D collaboration, solution design best practices, and quality system requirements. The Systems Engineer will work closely with R&D for IDN level build and architectural design, as well as product release preparedness. Organizational Readiness activities involve remote and on-site support of the product release progression and cross-functional team participation.PurposeThe Senior Systems Engineer has strong experience with a wide range of BD products and related interfaces. This role involves interaction with development teams, customers, deployment teams, technical writers, sales, and other engineers. In addition, the Senior Systems Engineer is a point of escalation for other Systems Engineers. The effective Senior Systems Engineer must be able to clearly communicate, thoroughly document, and demonstrate strong product server & software competency and consultative skills. The Senior Systems Engineer must have the ability to establish collaborative working relationships with cross-functional project & product teams.Specific Duties, Activities and ResponsibilitiesTechnical - Follow and provide feedback on technical documentation, new product validation/requirements, test plans, technical solution design, server & software deployment, system integration etc. Sales Support - lead technical discussions and provide credible strategies and tactics to customer decision makers and sponsors to deploy MMS solutions and systems; provide technical sales support at conferences, tradeshows, and customer demonstrations Peer Support Administrative activity Performs other duties as assignedKnowledge, Skills and AbilitiesCommunication Lead meetings with internal and external customers to facilitate documentation, training, and mentoring Establish rapport with customers (internal & external) that is conducive to a long term business relationships Provide team support and in-depth product information on BD products as assigned by manager Must be able to lead complex customer teams, share expertise, gain consensus within teams and deliver concise and consistent communication Provide product feedback, technical insight, and customer requirements to Principal Systems Engineers Effectively communicates the vision and business need for change to others and maintains a positive perspective TechnicalDemonstrate strong knowledge of BD products and how they integrate with customer systems. Demonstrate strong understanding of hospital information systems, system validation, domain structure,, network architecture, databases, cybersecurity, and system virtualizationProvide technical sales support in collaboration with the sales team and demonstrate the ability to lead technical discussions and consultations at all levels within the customer organizationsPrepare and deliver technical diagrams, documentation, and presentations to our customersCommunicates technical requirements and recommendations/solutions to senior/executive leadership teamAbility to interact and guide diverse cross-functional teams with a focus on large/IDN level health systemsParticipate in organizational readiness activities for new product and version releasesMust be detail oriented, and demonstrate the ability to multitask and implement complex projects consistent with established company and customer objectivesProvide escalation support and demonstrate the ability to understand cause and effect when analyzing a complex process, situation, or issueDemonstrate strong problem solving, troubleshooting, and system consultation related to BD products, best practice considerations and standardizationInstall and support the deployment of BD servers and software in customer environmentsTrain team members on products and best practicesExpected to act as a customer support resource when necessaryCollaborate with customers and Principal Systems Engineers on confirming specifications/requirementsAdministrative

Provide input to product documentation

Lead and participate in specialized projects and teams

Work independently

Comply with all Central Server & Software Deployment Policies and Procedures

Timely completion of project documentation

Monitor and supply updates on escalated critical issues

Possess excellent organizational skills with the flexibility to readily adapt to change

Recognize unnecessary workflow steps and identify processes that can be improved to increase productivity

Participate in cross-functional teams with the purpose of improving process, workflow, and service

Provide regular, actionable status updates to sales and project teams

Education or Equivalent:

Bachelor’s degree or equivalent experience is required.

Experience or Equivalent:

Expertise in healthcare information systems.

Seven or more years in healthcare environment with technical (systems) involvement, computerized system applications and sales.

Must have a working knowledge of a variety of operating systems, software applications, including BD products.

Experience with integrated delivery networks/large health systems required.

Certifications:

Preferred certifications and/or strong experience include:

VMware/virtualization Cloud Technologies SQL/DB Admin Microsoft Servers IT security Networking HIPAA Active DirectoryPhysical/Mental Requirements:

Must be able to lift a minimum of 80 lbs. This position may involve pushing, pulling, stooping, bending and lifting.

Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for and required by the facility which enables access to customer sites in order to perform essential job functions.

Work Environment:

Up to 40% overnight travel - may include some international travel. Position requires flexible working hours, including some nights and weekends.

Ability to work independently from a home office.

Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years; as well as meet BD's auto safety standards

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit  https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Primary Work LocationUSA CA - San Diego Bldg A&BAdditional LocationsUSA FL - Miami, USA GA - Grayson, USA IL - Vernon Hills, USA MA - Marlborough, USA MO - St Louis, USA NJ - Franklin Lakes, USA OH - Cleveland, USA PA - WarrendaleWork ShiftNA (United States of America)At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/benefits) .Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.Salary Range Information$121,100.00 - $199,800.00 USD AnnualBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.