Patient Service Coordinator Ambulatory II - FOH, Kidney Center

SUMMARY

We are currently seeking a PSC Ambulatory II-FOHto join ourKidney Center team. This full-time role will primarily work on-site (SHIFT: Day). Purpose of this Position:The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. /A$500 hiring incentiveis available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./RESPONSIBILITIES:

All duties as defined in Patient Service Coordinator Ambulatory I role

Lead and support change and process improvement initiatives for the Front of House team

Work with leadership to uphold standard process workflows and provide feedback as needed

Assists with Clerical Pool In-basket messages - messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message

Provide scheduling support using knowledge of clinical specialties including:

o More complex scheduling that often requires multiple appointments with different providers

Provides scheduling support for urgent needs

Assist with mentoring and onboarding of new staff, provide direction

Assists with processing patient forms and provides clerical support for assigned Ambulatory departments or clinics

Promotes the organization and assists in maintaining clinic efficiency

Complete standard work observations and communicate findings to Clinical leadership

Leads and functions as the Subject Matter Expert (SME) in assigned areas

Assist with facilitation daily huddles

Perform other duties as assigned

QUALIFICATIONS:

/Minimum Qualifications:/

High School Diploma or equivalent

Minimum of 1 year of Front of House experience or experience in related field

/Preferred Qualifications:/

Certification from

o HFMA OR

o NAHAM OR

o HBI Patient Access Certification

Solid understanding or medical terminology

Solid understanding of payer/insurance plans

/Knowledge/ Skills/ Abilities:/

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds

Ability to work in a fast-paced, continually changing environment

Ability to respond appropriately to shifting priorities

Ability to prioritize work assignments

Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations

Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook

Float pool positions require the ability to travel between sites in an expeditious manner

Demonstrates knowledge and understanding of organizational policies and procedures

Ability to lead others in their daily work following standard processes

Ability to assist with onboarding new employees providing them with the tools they need to be successful

Title: Patient Service Coordinator Ambulatory II - FOH, Kidney Center Location: MN-Minneapolis-Downtown Campus Requisition ID: 241623