Senior Director Customer Success – College & Career Preparation

Position SummaryPearson Education is seeking a dynamic and experienced Sr. Director of Customer Success to lead and manage our Product Sales Specialists within Customer Success Team. This role is critical in driving sales across our College & Career Prep portfolio, which includes AP/Honors, Dual Enrollment, and General Education products to the secondary school market. The Sr. Director of Customer Success will partner closely with Business Development, Marketing, and Product Management and Regional Sales teams to ensure our specialists are equipped with the latest product information and strategies to meet and exceed sales targets as well as customer satisfaction objectives.Key Responsibilities:Team Leadership and Management:

Oversee a team of 10 Product Sales Specialists and 4 Product Marketers and Professional Development partner engagement.

Ensure specialists have the most current information on program products and services in their portfolio by partnering with relevant product groups and pathways to provide product feedback on functionality.

Drive sales by product area against quota for specialists.

Lead professional development partnership efforts with the Professional Development and Business Development Manager.

Develop and maintain deep and current knowledge of product features and functions, deployment strategies, and product and services presentations.

Review and approve presentations to be shared across the team for continuity and consistency in delivery.

Sales Strategy and Execution:

Develop and implement sales strategies to drive product area sales and achieve quota for the assigned product portfolio in accounts nationwide.

Identify and develop new opportunities for the product portfolio in partnership with Marketing, Product GMs, Territory Reps, and Business Development Managers.

Monitor and analyze sales performance metrics to ensure alignment with revenue targets.

Collaboration and Partnership:

Partner with Business Development to create and execute plans that drive customer success and product adoption.

Collaborate with Marketing, Product Management, and Territory Reps to develop comprehensive sales plans and ensure cohesive execution.

Work with Professional Development to design and deliver training programs that enhance the skills and knowledge of the sales team.

Customer Engagement and Support:

Ensure a high level of customer satisfaction by providing excellent service and support.

Engage with key customers to understand their needs and provide solutions that leverage Pearson’s product portfolio.

Develop long-term relationships with key stakeholders within the customer base.

Implementation Management:

Oversee the implementation of product solutions for clients, ensuring that they are delivered on time and meet the required specifications.

Coordinate with internal teams to manage project timelines, resources, and deliverables.

Develop and maintain best practices for implementation processes to improve efficiency and customer satisfaction.

Qualifications:

Bachelor’s Degree in Business, Marketing, Education, or a related field; Advanced degree preferred.

Minimum of 7-10 years of experience in sales leadership, customer success, or a related field, with a strong background in education technology or courseware sales.

Proven track record of managing and leading high-performing sales teams.

Extensive knowledge of the K-12 and Higher Education markets, specifically in AP/Honors, Dual Enrollment, and General Education.

Strong analytical skills with the ability to interpret sales data and market trends.

Excellent communication, presentation, and interpersonal skills.

Experience in managing product implementation and deployment strategies.

Ability to travel as needed to meet with customers and support the sales team.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:The minimum full-time salary range is between $150,000 - $170,000.This position is eligible to participate in an annual incentive program, and information on benefits offered is here.What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: SALESOrganization: Higher EducationSchedule: FULLTIMEWorkplace Type: RemoteReq ID: 16774#location