Sr. Technical Program Lead

OverviewThis position will serve as a member of Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department. This position is responsible for ensuring the successful design, implementation, and on-going support of complex international technology portfolios spanning various functional business areas within the Chick-fil-A enterprise including, but not limited to Operator Technology, Customer Technology, Staff Technology, and Shared Services. This position will also be responsible for navigating new complex business entity structures, varying international regulations, and global infrastructure needs specifically for Canada and Puerto Rico. This role will steward technology processes and solutions for Chick-fil-A in these countries. This role will also be specifically responsible for gaining a comprehensive understanding of the country-specific:

Business model,

Operator agreement,

Business objectives,

Requirements (language, currency, regulations, etc.) and technology needs.

The role will advise the country-specific technology portfolio management effort to ensure the successful launch and on-going support of country-specific technology solutions.

The role will also inform the maintenance of a:

Project plan

Questions log

Decisions log

Issues log

Risk assessment

Mitigation plan

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Lead multiple large technical initiatives and/or programs

Demystify technology for business partners

Manage support and maintenance of technical initiatives and/or programs

Gather requirements, create documentation and resources for technical initiative or program implementations, changes, and issues

Collaborate and interact with developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives

Act as Subject Matter Expert for programs/initiatives supported

Define strategy, lifecycle, and design for areas of responsibility

Own the strategic relationship with functional and technical partners

Build strategic plans with business partners/stakeholders

Exercise expertise and thought leadership over areas of responsibility, initiatives , and programs supported

Minimum Qualifications

Experience leading significant technical initiative and programs

Knowledge and/or experience with development approaches and techniques. 

Experience in driving teams and management to decisions 

Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes

Strong verbal and written communication skills 

Excellent personal and relational intelligence 

Demonstration of leadership and strong collaboration

Ability to quickly learn and comprehend technical systems 

Self-starter who completes responsibilities with minimal supervision

Team player who is committed to both the team and the product

Strong decision-making skills with the ability to collaborate and make decisions in the gray

Sharp analytical and problem-solving skills

Ability to effectively manage vendors

Servant spirit with strong sense of stewardship

Spanish language skills are a plus

Minimum Years of Experience5Travel Requirements10%Required Level of EducationBachelor's degree or equivalent experiencePreferred Level of EducationBachelor's DegreeMajor/ConcentrationTechnical Field of StudyJob FunctionInformation TechnologyPosition TypeExperienced ProfessionalsRequisition ID2024-17352Posting Location : LocationUS-GA-Atlanta