Program Support Specialist

Company DescriptionJob DescriptionHow You’ll Make an Impact

Work together win together: This role reports to the Manager, Program Support for one of Epsilon’s largest automotive OEM clients.

Innovate with purpose:

Review, validate, correct, and provide feedback on program set-up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.

Data entry into multiple applications to support client onboarding and ongoing change management activities.

Follow SOX-approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into and make changes to existing clients.

Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer setup.

Triage and resolve onboarding and dealer set-up requests, assigning/escalating to the proper department dependent on our documented escalation process.

Important: This is a hybrid-role working at least 2 days per week in the San Diego office. No other locations are to be considered.We didn’t become an industry leader through corporate stagnation. We’re constantly changing, and we love working with people who share our adaptability and thirst for knowledge. With new ideas flying around, we thrive on a collaborative spirit. If you want to work for a company that encourages advancement, then come join us!What You’ll Achieve

Epsilon Automotive is one of the fastest-growing channels within Epsilon. There are plenty of opportunities to grow and learn from the best in the industry

Work with our Quick Strike and Enrollment teams to support data entry needs

During the busy season, there are also opportunities for overtime work

Who You Are

What you’ll bring with you:

Minimum 1-2 years of data entry or quality control experience

Working knowledge of Microsoft Office, including Word, Excel, and Outlook required

Willingness to work extended hours, if needed

Why you might stand out from other talent:

Previous experience generating reports using prebuilt SQL queries

Automotive Experience or Marketing Agency Experience

Hourly Pay Range : $18.00 - $20.00/hr.QualificationsAdditional InformationEpsilon at Our CORE   Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

Act with integrity. We are transparent and have the courage to do the right thing.

Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.

Innovate with purpose. We shape the market with big ideas that drive big outcomes.

Respect all voices. We embrace differences and foster a culture of connection and belonging.

Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following: 

Time to Recharge : Flexible time off (FTO), 14 paid holidays

Time to Recover : Paid sick time 

Family Well-Being : Parental/new child leave, childcare & elder care assistance, adoption assistance 

Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling 

Epsilon benefits are subject to eligibility requirements and other terms.  Epsilon is an Equal Opportunity Employer.   Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon (LeaveofAbsence@epsiloncom) .com to request an accommodation.#LI-WK1REF242546I