Client Service Representative

If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.SUMMARY:As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.As a CSR, you must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.

Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances

Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner

Accurately posts all payments paid at the time of service to the patient’s account.

Audits and balances daily payment totals to treatment/s received or being received to a patient.

Reviews and finalizes patient accounts prior to the close of the work day, with time permitting

Must maintain professional and courteous relationships with all team members at all times.

Must have predictable and consistent attendance and follow all attendance and lunch policies

Alerts department manager of any issues needing further research.

Secondary Responsibilities:

Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.

Utilizes the correct coding initiative when billing for multiple services during the same encounter

Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.

Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.

Utilizes various coding and billing references to resolve complex billing scenarios.

Consistently follows internal coding and billing protocols and policies.

Demonstrates a commitment to expand coding & billing knowledge by participating in various continuing education opportunities each year.

Demonstrates a positive willingness to take on additional assignments and responsibilities.

Assisting CSRs and other Coordinators when needed.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.BENEFITS:We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com