Resort Sales Associate, Disney Central (Orlando, FL) - Full Time

Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrive for their Walt Disney World® Resort vacation and continues that magical experience during their stay! As the Disney Resort Sales Associate you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Disney Resort Sales Associate position is a high-volume inbound contact center located in Orlando, FL.The Disney Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 6:30 a.m. to 11:30 p.m.The starting pay rate for this position is $17.85 per hour, with an opportunity for the pay rate to be higher based on experience. Disney’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.Responsibilities :

Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process

Provide Guest Service when problems arise and help find solutions with Guests and Cast Members

Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World

Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast

Meet required departmental metric expectations including efficiency goals

Creatively find solutions to Guests’ requests to enhance their vacation experience

Maintain discretion and Guest confidentiality

Complete all required Company trainings and compliance courses as assigned

Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications :

One (1) year of Sales and Service experience in a high volume environment

Written, verbal and interpersonal communications skills

Adaptability to the fluctuating needs of our operations

Computer proficiency within a Microsoft Windows environment

Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing

Navigate between multiple and concurrent computer applications

Ability to use good judgment and decision making

Passion & knowledge of Disney Products

Preferred Qualifications:

Three (3) years of Travel Agency or Contact Center experience

Sales and closing skills and the ability to overcome objections

Bilingual

Additional Information :The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterLocation: Orlando,FloridaJob Posting Company: "Walt Disney World Resort"The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.