Senior Systems Analyst

Hendrick Automotive GroupLocation: 6000 Monroe Rd, Charlotte, North Carolina 28212Summary:Are you an experienced information technology professional looking to build a career with a stable company? Are you looking for an organization that has a strong culture of Servant Leadership and People Development that can help you to reach your full potential? Hendrick Automotive Group is seeking customer service-focused individuals to join our Information Technology Team at our headquarters located just outside downtown Charlotte, NC. We are the largest privately owned dealership group in the United States with over 120 locations and growing. As a Senior Systems Analyst, you are a member of our Help Desk team, providing technical support to our almost 11,000 teammates on a wide range of systems in a call center environment. Our Senior Analysts use their experience, institutional knowledge and industry certifications to provide next-level problem resolution to our organization. A strong knowledge of supported applications, company networking and systems infrastructures, and/or a minimum of two years’ experience of supporting, installing and configuring applications on Windows 10 systems is required. Senior Analysts also serve as mentors for our Junior Analyst by providing guidance and assisting with ongoing training. Hendrick Automotive Group is known for its amazing work culture! Apply Today!Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answering phone calls placed to the Help Desk and responding to requests for support made via ticketing system

Accurately logging all customer interactions and troubleshooting steps into ticketing system.

Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion

Troubleshooting hardware and software issues on Windows 10 systems. Provide support for applications including Microsoft Office, Reynolds & Reynolds

Installing and configuring software on Windows 10 systems

Coordinating hardware replacements in the event of hardware failures

Processing requests for account changes

Participating in the continually improvement of Help Desk methodologies

Providing technical guidance to Junior Analysts

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.