Customer Service Representative

SUMMARY OF RESPONSIBILITIES Front Desk Associates are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression ESSENTIAL FUNCTIONS

· Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.

· Knowledge of room openings and availability.

· Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.

· Accurately handle all cash and charge transactions.

· Make cash drops in the safe.

· Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.

· Take work orders from residents and process correctly in the system.

· Receive and distribute mail to residents.

· Maintain a clean and inviting office

· Other duties as assigned REQUIRED EXPERIENCE

· HS Diploma or equivalent

· 6 months customer service experience

· Legally able to work within State and Federal guidelines PHYSICAL REQUIREMENTS

· Continuous standing and walking throughout the duration of each shift.

· Bending, lifting, and carrying up to 25 pounds.

· Constant face-to-face interactions with customers.

· Ability to multi-task and remain positive in busy working conditions. WORKING CONDITIONS

· Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.

· Comply with the brand and Company uniform and hygiene policies.

· Fun, fast-paced, upbeat environment