Moving Industry Customer Service Representative

NO REMOTE OPTIONS AVAILABLE - NO 3RD PARTY CUSTOMER SERVICE COMPANIES

Moving Industry Customer Service Representative

Location: Delray Beach

Compensation: Based on experience and schedule

Job Description:

We are seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least one year of prior experience in the moving sector, specifically with Granot software. You will play a crucial role in ensuring smooth operations and maintaining excellent customer relations.

Key Responsibilities:

- Handle and resolve escalated issues, including on-site challenges.

- Make pickup and delivery ETA confirmation calls to customers.

- Provide general customer service support, addressing inquiries and concerns.

- Conduct verification calls to ensure all information is accurate and up-to-date.

- Multi-task effectively while staying organized and maintaining attention to detail.

Qualifications:

- Minimum of 1 year experience in the moving industry.

- Proficiency with Granot software REQUIRED

- Strong problem-solving skills and the ability to manage escalated issues.

- Excellent communication and interpersonal skills.

- Ability to multi-task and remain organized in a fast-paced environment.

If you are passionate about customer service and have the required experience, we invite you to apply and join our team!

How to Apply:

Please reply with your resume OR CALL (754) 315-6006 We look forward to hearing from you!