Digital Lead, Delivery Commercial Operations

About the RoleThe Global Digital Lead plays a critical role executing high-impact Uber Delivery wide digital led transformation initiative and continuously improving digital experience for our Commercial teams, and ensuring business values are delivered to the organizationYou will work with cross-functional leads from Global Business Architect(s), Business Technology Engineering(IT), Analytics, Regional Ops, Change Management, to design, build, deploy the future state business capabilities in a continuous improvement motionAs a Digital Lead, you will be responsible for translating business requirements into technical requirements, managing backlog, prioritizing features based on Commercial needs and business value, creating user stories, defining acceptance criteria, and measuring OKRs. You will be accountable to the success of each feature release from UAT, hypercare, and capturing the ongoing voice of customersYou should have a passion for efficiency and appreciate the need to create the best commercial user and customer experience. You should be comfortable in uncharted territory as we are embarking on this transformation journey, as Uber continues to rapidly innovate and usher in an era where Uber Delivery enables you to get anything. Uber Delivery needs your skills and passion to make it happenWhat You'll Do

Translate business requirements into technical requirements, managing backlog, prioritizing features based on Commercial needs and business value, creating user stories, defining acceptance criteria, and measuring OKRs

You will be accountable to the success of each feature release end-to-end, from user stories creation, feature planning, UAT, hypercare support, and measuring business value delivered

Ensuring that our suite of sales applications deliver business capabilities that meet the needs of our customers

Gather, analyze feedback from different stakeholders, then create user stories, maintain backlog, plan and prioritize business capabilities development that align with business strategy

Develop detailed product feature specifications and ensure they're clearly understood by relevant teams, develop feature-release plans, and set expectations for delivery of new and/or updated features

Participate in daily scrum meetings, sprint planning, and sprint reviews with the development team

Create and maintain UAT library and prioritize defects

Be a problem solver - help identify problems as they arise, be able to lead and contribute to solutions to these problems, be they technical, process, and/or logistical

Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.

Partner with Training and Enablement to ensure systems training content is accurate and its readiness

Act as the primary point of contact for the development team and stakeholders regarding business application-capabilities and related issues

Have strong business acumen, serve as an ambassador to help drive future state process and tech adoption with our cross-functional teams

Develop thought partnership with BTE (aka IT) and Commercial leads, leveraging AI in combination of different business applications to help accelerate our digital transformation

Basic Qualifications

5+ years as a Product Owner role for Salesforce or similar SaaS platforms as well as have worked with different teams across engineering, design and business in a complex organization matrix environment

Experience leading complex, large scale cross-teams, cross-functional initiatives that involved process improvements in sales, marketing, finance, operations for B2B

Strong problem solving and analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions

Proficiency in SQL, JIRA, CPQ, Genesys Cloud, Dialpad, Groove and Salesforce, SaaS and or similar platforms

Bachelors Degree Obtained

Preferred Qualifications

Experience with vendor management for both products and professional services areas

Experience as technical program management/project management

Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics

Knowledge of Compliance (SOX, GDPR, PII), Scaled Agile Framework, Data Governance Framework

Experience in User Experience design

Experience in maintaining UAT library

Certified SAFe Product Owner/Product Manager or Certified Scrum Product Owner

For Chicago, IL-based roles: The base salary range for this role is USD$112,000 per year - USD$124,000 per year. For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdbY9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform