Member Services Representative

Description We are offering a short term contract employment opportunity for a Member Services Representative in Albany, New York. This role is in the professional services industry, where you will be handling a variety of tasks related to customer service and office administration. Responsibilities: Provide exceptional customer service by answering membership queries and phone calls Maintain customer records accurately and ensure they are updated as needed Perform various clerical tasks including word processing, recordkeeping, and updating spreadsheets Resolve customer inquiries promptly and professionally Monitor customer accounts and take appropriate action when necessary Perform general office functions to ensure smooth operations.Requirements Possess strong customer service skills and experience Have prior experience in receptionist duties including answering phone calls, scheduling appointments, and greeting clients Proficient in using computer systems for data entry and record keeping Excellent verbal and written communication skills Ability to multitask and handle pressure in a fast-paced environment Detail-oriented with a commitment to accuracy and efficiency Strong interpersonal skills with the ability to interact effectively with clients and team members Problem-solving skills and the ability to handle customer complaints and issues in a professional manner Demonstrated ability to maintain confidentiality and handle sensitive information High degree of professionalism and ability to adhere to company policies and procedures.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .