Product Technical Support Training Coordinator

CMS, Softaid.localAt ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.Job SummaryThe Product Technical Support Training Coordinator is responsible for the development, coordination, and facilitation of training for new hires and existing employees.Essential Functions

Facilitate and assist with in-person and remote training for new and existing employees, including facilitation of the department’s new hire orientation process and other employee classroom training.

Develop and maintain training resources and communication in a centralized location (i.e., SharePoint) for the Product Technical Support Department.

Oversee the department’s training class enrollment and completion, class attendance, inventory of training materials.

Foster a positive and inclusive team culture, promoting collaboration, recognition, and professional development opportunities.

Partner with cross functional colleagues, new hires, and leaders to ensure there is a positive onboarding experience

Develop and coordinate ongoing employee training programs.

Enhance the Mentor training and recertification processes.

Maintain electronic training records for all Product Technical Support personnel according to company guidelines.

Ensure training materials remain current and updated.

Create and deliver reports that track training requirements, and effectiveness for management.

Identify training needs and recommend new training approaches and software, while leveraging current training products being utilized by ZOLL Cardiac Management Solutions (CMS) and other department trainers.

Analyze department data and reports to identify trends and drive continuous training improvement.

Build and maintain positive working relationships with leaders and trainers throughout the organization and their departments.

Exhibit a strong customer focus to effectively collaborate with employees and managers from all departments.

Serve as a subject matter expert for new or additional projects based on needs (new garment and product launches, process updates, system updates, etc.).

Required/Preferred Education and Experience

Bachelor's Degree or equivalent preferred

Experience working in an electronics/medical device environment or in a project/training coordination role and facilitating meetings and/or training sessions is a plus.

Experience with SharePoint and learning management systems is a plus.

Knowledge, Skills and Abilities

Strong and engaging communication skills, which includes the ability to interact effectively at all levels within the organization (from manufacturing and assembly to corporate leaders) and work collaboratively with other departments.

Ability to adjust training approach to accommodate the learning styles of the audience.

Computer Applications: Microsoft Word, Excel, PowerPoint, Access, MS Teams, Outlook and audio-visual equipment.

Ability to edit and create Word and PDF documents containing graphics, manage spreadsheets, prepare presentations, send and receive e-mail, obtain information from the internet, etc.

Ability to prioritize assignments while working on various projects simultaneously. Ability to work in a fast paced, multi-task environment is required.

Ability to work in a remote environment as needed.

Organized and detail oriented.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - Occasionally

Walking - Occasionally

Sitting - Constantly

Talking - Occasionally

Hearing - Occasionally

Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.#LI-KH1All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.