IT Field Support Technician

Humanizing Technology, Alasconnect provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.

Are you looking for position that keeps your IT skills sharp and allows you to use your customer services skills at the same time? Do you like solving complex puzzles? If so, we have a great opportunity for you. Alasconnect is currently recruiting a Field Support Technician I in its Fairbanks office.

In this highly engaging position, you will be using your IT talents to provide a variety of client support services that will highlight your computer building, networking, and installation skills. If you have at least two years of professional experience in a technical, analytical, or related, and in using Microsoft Mobile Device Management and Azure, we want you to join our team. Please see the full job description below.

This is a full-time, non-exempt, hourly position, with a range of $27 - $29/hr DOE, located in Fairbanks, AK. In addition to our competitive salary, we offer a very generous benefits package that includes two options for medical, dental, and vision health care coverage, a 6% discretionary contribution to retirement (plus up to an additional 9% 401(k) match), tuition reimbursement, professional development, short/long term disability, annual leave, parental leave and more. For more details about our benefits, please contact our Human Resources department at (907)459-4994.

Alasconnect will make reasonable accommodations during the application and/or hiring process for qualified job applicants upon request.

Alasconnect will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.

Job Description

Essential Functions

Troubleshoot, support, and assist clients with technology systems

Provide maintenance to new and existing technology systems

Provide clients with an exemplar customer service experience

Perform duties at the client’s work site

Provide call-center support to clients

Monitor, track, and manage company inventory and assets

Knowledge, Skills, Abilities

Basic knowledge of technology systems and application designs

Knowledge of Microsoft Windows environments, Mobile Device Management, and Azure AD

Demonstrated knowledge of computer system and network functions

Knowledge of scripting and automation using PowerShell, preferred

Knowledge of virtualization systems

Exceptional attention to detail and follow-through

Excellent oral and written communication skills

Ability to work independently and within a group

Ability to work in a fast-paced environment with changing deadlines and needs

Qualifications

One year experience with Microsoft Windows Mobile Device Management, and Azure, a 2-year degree may be substituted for experience

One year experience in customer service

One-year experience in technical, analytical, or a related field

Relevant professional certification, preferred

Valid driver’s license