Service Desk Analyst

Description We are looking for a competent Service Desk Analyst to provide fast and efficient technical assistance on computer systems. The successful candidate will answer queries on basic technical issues and offer advice to solve them.Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Acquire a good understanding of current support processes and operations.

Determine the best solution based on the issue and details provided by customers.

Walk the customer through the problem-solving process.

Record events and problems and their resolution in logs.

Follow-up and update customer status and information.

Pass on any feedback or suggestions by customers to the appropriate internal team.

Update customer data and produce activity reports.

Preserve and grow knowledge of help desk procedures, products, and services.

Stay current with system information, changes, and updates.

Requirements

Qualifications:

Proven experience as a Service Desk Analyst or other customer support role.

Tech savvy with working knowledge of office automation products, databases, and remote control.

Good understanding of computer systems, mobile devices, and other tech products.

Ability to diagnose and resolve basic technical issues.

Proficiency in English.

Excellent communication skills.

Customer-oriented and cool-tempered.

Bachelor’s degree in Information Technology, Computer Science, or relevant field.

Professional certification in Microsoft, CompTIA, or other relevant areas would be a plus.

The Service Desk Analyst must be able to work in a fast-paced environment, have exceptional problem-solving abilities, and maintain a strong client focus. If you are technically skilled and enjoy assisting others, we’d like to hear from you.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .