Member Relations Assistant - Oakland, CA

Artthaus Community

Artthaus Studios is more than a commercial building that hosts businesses. Artthaus is a place where you can learn and grow professionally, create strong connections, and turn your passion for excellence into a successful career in hospitality and real estate. At Artthaus we believe in lifelong learning, and we are committed to sharing this passion with our community by organizing monthly learning events. We believe in diversity and we embrace individuality.

About The Opportunity

Our Member Relations and Operations team is an integral part of the Artthaus business community. Our teams’ mission is to consistently exceed the expectations of our members, vendors, and guests by providing exceptional customer service tailored to individual needs while achieving operational excellence in managing the Artthaus studios and exceeding our fiduciary responsibilities to investors and lenders.

As a Member Relations Assistant you play an essential part in the member experience which includes customer service, building operations and member engagement, retention, and community building. You will be responsible for ensuring we are meeting our member’s needs according to Artthaus Studios standards on cleanliness and member experience satisfaction.

As a Member Relations Assistant you will fulfill the following responsibilities:

-Membership Engagement & Retention:

-Greet and assist all members, guests, and vendors throughout the day, maintaining at all times the highest levels of professionalism and friendliness

-Answer Artthaus Studios phone calls and take detailed messages

-Assist members with incoming mail and packaging, including managing the package delivery system

-Resolve member complaints in a timely and professional manner and escalate the

-Comply with all health and safety policies and procedures relating to the performance of tasks and/or use of supplies

-Assist with setting up team lunches

Member experience at Artthaus Studios:

-Ensure high standards of cleanliness throughout the community

-Monitor conference rooms (including ensuring that dry erase markers, whiteboard erasers, water pitchers, and glasses are sufficiently stocked and tables, chairs, and whiteboards are organized and ready for use) as needed

-Monitor Parking lot and issue notices

-Perform other duties as assigned

Riaz Capital Team support:

-Assist the Riaz Capital team as needed with general operations support in the areas of office management, purchasing, deliveries and event coordination

Secondary Responsibilities:

-Other tasks as assigned on an as needed basis to help achieve goals of the Artthaus Studios Team

-Other tasks as assigned and in coordination with other departments to achieve greater company goals and objectives of Riaz Capital

Qualifications:

-At least 2 years of previous customer service experience

-Excellent communication skills

-Experienced in Google Apps (Calendar, Docs, Sheets)

-Problem solving skills

-Must be willing to commute to our commercial building in Oakland, CA

-Must be willing to work at least 20-25 hours per week

Hourly rate: $17-$20 per hour