Order Desk Customer Service Agent

Does a creative industry excite you? Are you a self-starter? Would you like to be a part of a family-like atmosphere? Are you looking for an established company? Do you like free money for your retirement? Do you enjoy helping customers? How about monthly company lunches Did you say YES to everything . . . Perfect!

Pindler has spent over 75 years perfecting the art of fabric design and development, and has maintained a reputation for exceptional customer service. We are currently looking to hire for a full and part time position in our Order Desk Sales Department. We promote from within, so get your foot in the door!

And…… -Hiring Incentive- $250 after successful completion of 90 day probation period AND $250 at 1 year anniversary with meets expectation review.

Order Desk Sales Agent whose principle duties include: receiving and handling incoming ACD calls and provide exemplary customer assistance.

Responsibilities:

- Salesmanship

- Provide courteous and expedient service.

- Direct order entry, and follow-up on existing orders

- Escalate orders when necessary

- Verify all input pertinent to order

- Answer customer inquiries to include pricing, shipping and availability

- Process and support assigned showroom inquiries and reports

- Various filing duties, report and email distribution

- Screen calls and refer customers to other departments or supervisor as required

- Process credit card payments via third party processor

- Track orders using UPS

$16.00 Hourly Starting DOE

Additional qualifications to apply:

- Exposure to Windows Office Programs

- Excellent oral and written communication skills

- Exceptional customer service demeanor with a professional presentation

- Good organizational skills with strength in the attention to detail, accuracy a must

- Problem solver

- Punctual and dependable

Company Benefits:

- Medical and dental

- Annual Profit Sharing

- 100% company contribution

- 2 weeks paid vacation in the first year

- Paid holidays

- Employee merchandise discount

- Monthly company luncheon if prior year’s sales are met or exceeded

- Company promotes from within

NO PHONE CALLS PLEASE.

Job Type: Full-time