Program Specialist (Service Now) (Remote from anywhere in CO)

Program Specialist (Service Now) (Remote from anywhere in CO)Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4633334) ApplyProgram Specialist (Service Now) (Remote from anywhere in CO)Salary$70,000.00 - $85,000.00 AnnuallyLocation Statewide, COJob TypeFull TimeJob NumberEGB93551DepartmentGovernor's Office of Information TechnologyOpening Date08/23/2024Closing Date9/1/2024 11:59 PM MountainFLSADetermined by PositionPrimary Physical Work Address(Remote from anywhere in CO)FLSA StatusExempt; position is not eligible for overtime compensation.Department Contact Informationron.weaver@state.co.usType of AnnouncementThis announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.How To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Description

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Department InformationTogether, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. We believe equity, diversity, and inclusion (https://oit.colorado.gov/about-us/edi) drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits (https://oit.colorado.gov/careers/benefits) that allow us all to have fulfilling lives. Watch this video (https://youtu.be/w5NKWPIcjQ) to learn about how OIT is thinking differently! Description of JobIMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team. Are you a skilled Program Specialist who loves focusing on Service Now CMDB? This Service Now Program Specialist is intended to assist the Service Hub CMDB Administrator. This Program Specialist serves an important role as it will have input with the Service Now Discovery Tool, and data integrations supporting the CMDB and asset management. This person will be a strong communicator, analytical, and skilled at creating and helping administrate the Service Now CMDB and maintaining collaborative relationships across OIT’s matrixed organization. Some of your important daily responsibilities will include:

Assist with the day-to-day administration of the ServiceNow Discovery tool, data integrations supporting the CMDB and Asset Management and their schedules.

Analyze, identify and control hardware/software changes and the coordination of CI relationships and data integrity. Monitor and support Mid Servers.

Identify and troubleshoot with users to remediate discovery issues. Monitor CMDB health dashboard metrics and discovery logs.

Perform de-duplication tasks related to the CMDB and management of Configuration Items.

Create and maintain discovery schedules and credentials.

Assist with requests to add and/or update configuration items.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsA wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. Minimum Qualifications:Three (3) years of professional or technical level experience planning and implementing the administrative aspects of a program(s) or comparable duties. Substitutions:Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Preferred Qualifications:

1 year ServiceNow administration experience or equivalent

1 year Discovery experience or equivalent

Strong technical aptitude

Problem solving and decision-making skills.

Ability to work independently and exercise sound judgment

Strong organizational skills

Conditions of Employment:OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.A pre-employment background check will be conducted as part of the selection process. Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test. This position may require travel within the specified geographic area, and to locations across the state as needed. Supplemental InformationIf this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.Our application process and what to expect after you apply are described in the videos found here (https://careers.colorado.gov/how-to-apply) . The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OITHR@state.co.us or call (303) 764-7900. This posting may be used to fill multiple vacancies based upon business need. The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes. Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 What is it about this job that led you to apply? 02 Please describe how you learned of this job opening. 03 How many years of Service Now administration experience do you have? 04 The Governor's Office of Information Technology (OIT) complies with Colorado's Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer.

Yes, I acknowledge that it is to my benefit to include ALL of my RELEVANT experience in my application work history and I have done that here.

No, I do not wish to include ALL of my RELEVANT experience, and I understand that this may affect a potential salary offer.

05

All remote work must be performed from within the State of Colorado. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment. There is no form of relocation assistance, financial or otherwise, available for any position. Do you wish to proceed with your submission?

Yes, I understand the above statement.

06

If any of the State of Colorado positions listed in your employment history were performed as a contract employee, you MUST list the position/s, State Agency, and the name of the contracting company by whom you were paid during the contract position. If this does not apply, please type "N/A".

07

Do you currently require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?

Yes

No

08

In the future, will you require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?

Yes

No

09

Do you currently reside in the state of Colorado?

Yes

No

Required Question

AgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email